Hi there! I see that both the Triller website and app aren't working for you. Let's try to get you back up and running. Could you tell me a bit more about what you’re experiencing? For example, are you getting error messages, or does the app crash or fail to load at all? Also, does this happen on Wi-Fi and mobile data, or just one network?

Meanwhile, here are some quick steps to try on your Android device (running Android 10 and WebKit browser):

1. Restart your device — sometimes a fresh start clears temporary glitches.
2. Clear the Triller app cache:
- Go to Settings > Apps > Triller > Storage > Clear Cache. This refreshes temporary data without deleting your content.
3. Check for an app update:
- Open Google Play Store, search for Triller, and if you see an Update button, tap it to install the latest version.
4. Try logging out and back into the app, or reinstall the app if problems persist.
5. Test your internet connection on both Wi-Fi and mobile data to rule out connectivity issues.

If none of these resolve it, there could be wider technical issues or ongoing compliance updates affecting the Triller service, as has been seen in past situations (some reports mention potential compliance and streaming issues)1.

Let me know what you observe after these steps, and we can dig deeper! Are you familiar with clearing app cache, or would you like me to walk you through it?

I have tried all of these and the app and site fail to load

Thanks for letting me know you’ve already tried the basics and the problem persists. Since the Triller app and website still won’t load on your Android 10 device with WebKit, let’s try some more detailed steps:

1. Check for device-level restrictions:
- Go to Settings > Apps > Triller > Permissions. Make sure Triller has permissions for storage, network access, and anything related to the internet.
- Also, check if any data saver or battery optimization settings might be limiting app activity: Settings > Battery > Battery optimization > find Triller and set it to "Not optimized."

2. Test in a different browser
Since you're using a WebKit-based browser, try opening the Triller website in a different browser like Chrome or Firefox to see if it’s specific to the browser.

3. Check VPN or proxy settings
If you are using a VPN or any proxy, temporarily disable it. Sometimes those can block access to certain services.

4. Network troubleshooting
From one of the search findings, restarting your router and ensuring no heavy downloads or other users are hogging bandwidth can help5.

5. Contact Triller Support
If none of that works, there might be an account or backend issue. You can report this directly through the Triller Help Center contact page and provide them with device details and your issue so they can investigate further1.

Would you like me to help you check any of these settings step-by-step? Also, if you can share exactly what happens when you try to load the app or website (for example, a blank screen, stuck loading, error code), that might help pinpoint the cause.

Triller support link states the server could not be found

Thanks for sharing that the Triller support link shows a "server could not be found" error. This usually indicates a problem with network connectivity or that the app or site cannot reach the server itself. Since you’re getting this issue on both the app and website on your Android 10 WebKit device, let's check a few points related to this specific error:

1. Check your internet connection stability:
- Try opening other websites or apps to confirm your network is working normally.
- Switching between Wi-Fi and mobile data can help identify if the problem is network-specific.

2. DNS issues:
Sometimes your device’s DNS (which translates website names to IP addresses) may be outdated or blocked. You can try switching to a public DNS like Google DNS:
- Go to Settings > Network & internet > Wi-Fi > Tap your connected network > Advanced > IP settings > Change from DHCP to Static.
- Then, set DNS 1 to 8.8.8.8 and DNS 2 to 8.8.4.4.
- Save and reconnect to the network and try the Triller app/website again.

3. Clear the browser’s data (since you use WebKit browser):
- Go to your WebKit browser settings > Privacy > Clear browsing data (make sure to include cached images and files).

4. Check if there’s a server outage:
If the servers themselves have issues, nothing on your side would help. I don’t have real-time outage info, but since the official support link is down, Triller’s backend might be affected. You might want to check social media channels or community forums for any outage updates.

5. Reinstall Triller app:
If you haven’t already, uninstall and reinstall the Triller app in case of corrupted files causing connection issues.

If this error persists after these checks, it’s likely either a temporary server-side problem or a network-related block. Unfortunately, without server availability, the app and website won't function correctly.

Would you like detailed steps for changing your DNS settings or clearing browser data? Or, if you want, I can help you explore if any firewall or security software on your device might be blocking connections.

Are you satisfied with these suggestions so far?