[Lyra] I login or try to make a new account and like ten mins later it tells me that my session is expired

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Emma
3 months ago In Lyra
i login or try to make a new account and like ten mins later it tells me that my session is expired

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi there! I understand that you're experiencing a problem where after logging in or creating a new account on the Lyra app, your session expires about ten minutes later. Let's work through this together.

To get started, could you please let me know:

1. Are you doing this on your iPhone with iOS 18.6, correct?
2. Is this happening consistently every time you log in or create an account?
3. Are you connected to Wi-Fi or cellular data when this happens?
4. Have you noticed any other unusual behavior like app crashes or error messages before the session expires?

Meanwhile, here are some initial steps that often resolve session expiration issues:

1. Close and Restart the App: Sometimes, simply closing the Lyra app completely (swiping it away from the app switcher) and reopening it can clear temporary glitches.

2. Check for App Updates: Make sure you have the latest version of the Lyra app installed. Developers frequently release updates that fix bugs like session handling.

3. Verify Device Date and Time Settings: Incorrect date and time settings on your iPhone can cause session issues. Go to Settings > General > Date & Time and enable Set Automatically.

4. Clear Cache / Re-login: Try logging out fully from the app and then logging back in. If the app doesn't provide a logout option during the session, uninstall the app, then reinstall it and log in fresh.

5. Network Stability: Ensure that your internet connection is stable. If you’re on Wi-Fi, try toggling off Wi-Fi and using mobile data, or vice versa.

If these steps don't fix the issue, it might be related to the server or your account specifically. There have been some reports of session expiration related to account status or backend problems.

Please try these and let me know what you observe. If the problem persists, we can look deeper into account settings or potential server-side issues.

Are you satisfied with this plan so far?

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