Hi! I see you’re having trouble with the DISH Anywhere remote control app not working. Let’s get this sorted out for you. To help me understand better, can you tell me what exactly isn’t working with the remote within the app? For example, is it not responding at all, are certain buttons not working, or is there an error message? Also, have you been able to use the app’s remote successfully before on your Android 10 device, or is this a new issue?

Meanwhile, here are some initial steps we can try to get the remote control part of the DISH Anywhere app working properly on your Android device:

1. Restart the App: Close the DISH Anywhere app completely and reopen it. Sometimes a fresh start resolves temporary glitches.

2. Check for Updates: Make sure the DISH Anywhere app is updated to the latest version from the Google Play Store. Updates often fix bugs.

3. Network Connection: Confirm that both your Android device and the Hopper or Joey receiver are connected to the same Wi-Fi network. The app remote needs to communicate over the local network.

4. Restart Your Devices: Power off your Hopper/Joy receiver, router, and your Android device. Wait about 5 minutes, then power them back on. This helps refresh connections and clear minor faults.

5. App Permissions: On your Android device, check that the DISH Anywhere app has the needed permissions, such as network and local network access.

6. Reinstall the App: If none of the above helps, uninstall and reinstall the DISH Anywhere app to ensure a clean setup.

If the app remote still doesn’t work after these, please let me know what happens when you try to use it—the exact behavior or error messages. We can then take a deeper dive into troubleshooting or check for specific device or account issues.

Does this sound good? Would you like me to walk you through any of these steps in detail?