Hi there! I see you’re having trouble with the CoinOut app spinning endlessly when you try to upload a receipt photo. Let’s get this sorted out together.

To start, could you tell me if this happens with every receipt photo you take or just certain ones? Also, are you connected to Wi-Fi or cellular data when this occurs?

Meanwhile, here are some steps we can try to resolve the spinning upload issue:

1. Check Your Network Connection: Sometimes a weak or unstable network can cause the app to hang when uploading photos. Try switching to a different Wi-Fi network or use cellular data if you’re on Wi-Fi, or vice versa.

2. Restart the App: Fully close the CoinOut app by swiping it away from your app switcher, then open it again and try uploading the receipt.

3. Enable Camera Permissions: Make sure CoinOut has permission to use your camera. On your iPhone, go to Settings > Privacy & Security > Camera and confirm the toggle for CoinOut is on.

4. Check for Long Receipts: If your receipt is very long, try folding it so the key details (store name, date, items, total) are clearly visible in the photo. Sometimes the app struggles with overly long or unclear receipts.

5. Update or Reinstall the App: Make sure you have the latest version of CoinOut installed. If you do and the issue persists, try uninstalling and reinstalling the app.

If you’ve already tried some of these steps, just let me know which ones so I can suggest the next best options for you.

Are you connected to a stable internet connection right now? That’s usually the main cause of upload issues1 3.

Let me know how it goes or if you want me to walk you through any of these steps!