Hi there! I see you're having trouble with scanning Amazon receipts in the CoinOut app and getting a red mark. I’d be happy to help you figure this out. Just to clarify, when you scan an Amazon receipt, does the app immediately show a red X or mark it as invalid? Also, are these physical paper receipts from Amazon or e-receipts (digital receipts)?

In the meantime, here are some common reasons why Amazon receipts might get flagged with a red mark and how to address them:

1. Receipt Format: CoinOut sometimes flags receipts as invalid if they do not meet specific formatting requirements. Amazon e-receipts or digital receipts might not always be accepted if they lack clear purchase details or if they come in certain formats.

2. Receipt Quality: If the image of the Amazon receipt you scanned is blurry, too dark, or missing key information like dates or totals, the system might reject it. Try ensuring good lighting and a clear photo.

3. App Connection and Version: Sometimes network connectivity or app updates can affect scanning. Make sure your app is updated to the latest version and try scanning while on a strong Wi-Fi or cellular connection.

4. Receipt Eligibility: Some receipts or specific purchases from Amazon may not be eligible for rewards. CoinOut has a list of accepted receipt types.

To move forward, please try these steps:

- Ensure you have the latest version of the CoinOut app.
- Use good lighting and hold your iPhone steady while scanning to get a clear image.
- If scanning a physical receipt, make sure all purchase details and barcodes (if any) are visible.
- Restart your iPhone to refresh any temporary glitches.
- Try submitting the receipt again.

If the red mark persists, you can report the issue directly in the app:
- Go to Account Activity.
- Tap on the receipt with the red mark.
- Tap “Report an Issue” to submit details to CoinOut support for review.

If you’re scanning an Amazon e-receipt, some users mention those don't always scan well through photos. You might try forwarding your e-receipt email to a specific CoinOut email if that feature is supported or check if your email account can be connected directly to the app for auto-import.

Let me know what you’ve tried so far or if you have the receipt type (paper or e-receipt) handy, so I can assist you better!

Here’s a helpful CoinOut resource with more info on rejected receipts and reporting issues: Why wasn't my receipt accepted? How do I use "Report an Issue" for invalid receipts?

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The app will not download receipts from Amazon even though it is connected

Thanks for clarifying that your CoinOut app is connected to Amazon but isn’t downloading receipts. Let’s try to get this sorted out together.

There are a few common reasons why this might happen, and some steps to troubleshoot:

1. Reconnect Your Amazon Account:
Even if it shows connected, sometimes the authorization token expires or glitches occur. Try disconnecting and reconnecting your Amazon account inside the CoinOut app.
- Open CoinOut app.
- Tap the Home tab, then tap the Digital section or “VIEW MORE.”
- Find Amazon and tap “Disconnect” or “Reconnect.”
- Enter your Amazon login credentials and follow prompts to reauthorize CoinOut.
This often refreshes the connection and prompts the app to download receipts again4.

2. Check Network Connection:
Make sure you have a strong internet connection, preferably Wi-Fi or a stable cellular network. Sometimes the app times out or stalls if the connection is weak or interrupted2.

3. App Update and Restart:
Ensure your CoinOut app is updated to the latest version from the App Store. Then, restart your iPhone to clear any temporary app or system glitches.

4. Account or Server Issues:
There could occasionally be server-side delays or maintenance affecting receipt pulling. Check CoinOut’s support status if possible or wait a bit and try again later.

5. Check Email Account Connection:
If your Amazon receipts come via email, the app may be trying to fetch e-receipts by connecting to your email account tied to Amazon purchases. Verify if that connection is still active and properly authorized.

If after these steps receipts still aren’t downloading, you could try reconnecting your digital accounts as per CoinOut’s instructions here:
How do I reconnect my digital account? 7.

Give these a try and let me know if the receipts start to appear or if you encounter any specific errors or messages during reconnecting. I’m here to help!

Are you satisfied with the solution I provided so far?