[CoinOut] App says there is no internet connection and we’re experiencing connectivity issues

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Joseph Skursky
1 year ago In CoinOut
App says there is no internet connection and we’re experiencing connectivity issues

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Grace Wilson

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1 year ago

To resolve the issue of your CoinOut app indicating that there is no internet connection, follow these step-by-step instructions:

Step 1: Check Internet Connection

Confirm that your device is connected to the internet. You can do this by trying to open a web browser or another app that requires internet access.

Step 2: Reset Connection

Try toggling Airplane Mode on and off. This can reestablish your connection to the network.

1. Swipe down from the top right corner of your iPhone.
2. Tap the airplane icon to enable Airplane Mode.
3. Wait for about 10 seconds, then tap the icon again to disable it.

Step 3: Restart the App

If the connection is working but the app still shows no internet, restart the CoinOut app:

1. Double-tap the home button or swipe up from the bottom (for newer iPhone models) to open the app switcher.
2. Swipe the CoinOut app off the screen to close it.
3. Reopen the app to see if it connects successfully.

Step 4: Update the App

Ensure you are using the latest version of the CoinOut app:

1. Open the App Store.
2. Search for "CoinOut" and check if there's an option to update.
3. If an update is available, tap "Update."

Step 5: Network Settings Reset

If the app still fails to connect, consider resetting your network settings:

1. Go to Settings.
2. Tap on "General."
3. Scroll down and select "Transfer or Reset iPhone."
4. Choose "Reset" and then "Reset Network Settings."
5. This will erase saved Wi-Fi networks and passwords, so you will need to reconnect to your Wi-Fi afterward.

Step 6: Test on Another Network

If possible, switch to a different internet connection (like a mobile data or a different Wi-Fi network) to determine if the issue is with your current network.

1. Disable Wi-Fi in Settings, then see if the app works using mobile data.
2. Alternatively, try connecting to a friend's Wi-Fi network.

Step 7: Reconnect Digital Account

If you still experience problems, try reconnecting your digital accounts within the app. To do this:

1. Open the CoinOut app and tap on the Home tab.
2. Scroll down to the bottom and select the disconnected email or retail account icon.
3. Follow the prompts to reconnect your account.

If after trying these steps your app still shows no connection, consider visiting the CoinOut support page for timeout issues - [learn more] or the CoinOut Troubleshooting section - [learn more] for further assistance.

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