Hi there! I understand you're having trouble with remote playback failing at around 96% on your Samsung Android device using DMSS. Let’s see if we can figure this out together.

First, can you let me know a few things?
1. What version of the DMSS app are you currently using?
2. Has this issue just started, or has it been ongoing for a while?
3. Are you connected to Wi-Fi or using mobile data when you experience this issue?
4. Have you tried any troubleshooting steps yet, like restarting the app or your device?

These details will help me get a clearer picture of the situation. Thank you!

trouble with remote playback failing at around 96% on Samsung Android device using DMSS. Latest version DMSS. Ongoing problem from instal.Using mobile data. Reinstalled app, same problem.

Thank you for the details! Since you're using the latest version of DMSS and have reinstalled the app, let's explore a few possible solutions together to address the issue of remote playback failing at 96% while on mobile data.

1. Check Mobile Data Settings: Sometimes, apps can have restrictions for mobile data usage. Go to your device's settings and check for any data restriction for the DMSS app. Make sure that DMSS is allowed to use mobile data.

2. Network Quality: Mobile data quality can play a significant role in playback issues. Make sure you have a strong and stable signal. You could also try switching to a different mobile network temporarily to see if that affects the playback.

3. Clear Cache: Clearing the app's cache can sometimes resolve issues. To do this:
- Go to Settings > Apps > DMSS.
- Tap on Storage.
- Select Clear Cache.

4. Re-add the Device: Since you've reinstalled the app, consider removing the device and then adding it again through the app. Sometimes this can trigger a new session which may resolve playback issues.

5. Update NVR Firmware: If your NVR (Network Video Recorder) has a firmware update available, it might help to update it. An out-of-date firmware can cause compatibility issues with the app. You can check for updates in the DMSS app or via the manufacturer's website.

6. Review Permissions: Ensure that the DMSS app has all the necessary permissions enabled for it to access network data. This might include permissions for storage and other related settings.

If these solutions don’t resolve the issue, there might be a more technical underlying cause, and I can provide you with some helpful external resources for similar issues. For instance, some users have found success in resolving playback issues by uninstalling the app, then adding the device again after scanning the serial number directly1.

Would you like me to search for more detailed guidance or escalate this issue to higher-level support if necessary?