Hi there! I understand your NC Lottery Official app’s ticket scanner isn’t working even after you uninstalled and reinstalled the app. Could you tell me if you are logged into your account within the app? Sometimes the app requires you to be signed in for the ticket scanner to function properly.

Also, have you checked if the app is updated to the latest version available on the App Store? An outdated app version can cause scanning issues.

If you are logged in and have the latest app version, here are a few more steps you can try on your iPhone with iOS 18.6.2:

1. Make sure the app has permission to access your camera:
- Go to Settings > Privacy & Security > Camera
- Ensure the NC Lottery Official app is allowed access.

2. Restart your iPhone to clear any temporary glitches.

3. Try scanning in good lighting conditions and ensure the ticket’s barcode is clean and fully visible.

If the scanner still doesn’t work after these steps, let me know, and we can explore some more advanced troubleshooting or check if there’s any known issue by NC Lottery support.

Are you currently logged into your NC Lottery account on the app?

Restarted phone and NC lottery dies have access to my phone. Holiday Cashword scratch off still not scanning.

Thanks for letting me know you’ve restarted your phone and confirmed the app has camera access. That’s super helpful info! Since the Holiday Cashword scratch-off ticket still isn’t scanning, a couple of possibilities come to mind:

1. Sometimes, specific ticket types like Holiday Cashword may have had past display or scanning issues on older versions of the app. It’s good that you already reinstalled the app, but do double-check you have the absolute latest app version from the App Store.

2. Occasionally the lottery system’s connection or the ticket “roll” activation (the batch of tickets sold) may cause scanning problems. This means the ticket barcode might not scan electronically even if you have a valid ticket.

3. There could also be a printing error with the physical ticket barcode, making it unscannable via the app, though you may still redeem it at a lottery claims center.

Next steps I suggest:

- Try scanning a different type of ticket in your app (if you have one) to see if that scans successfully. This will help confirm if the scanner works in general.

- If only Holiday Cashword tickets fail, I recommend bringing that ticket to a local lottery claims center. They can manually verify and redeem it if it’s a winning ticket.

- If you want to double-check app or system issues, you can reach NC Lottery Official Support at [email protected] or call 1-866-934-0289 for more assistance.

If you want, I can help guide you through checking your app version or locating nearby claims centers. Does that sound good? Are you able to try scanning any other tickets?

I’m here to help!

How can I be sure I have the latest version for the NC Lottery app?

Great question! To make sure you have the latest version of the NC Lottery Official app on your iPhone, follow these steps:

1. Open the App Store on your iPhone.
2. Tap your profile icon in the upper right corner.
3. Scroll down to see if the NC Lottery Official app is listed under "Available Updates."
4. If it’s there, tap “Update” next to the app to install the newest version.
5. If it’s not listed, that usually means you already have the latest version installed.

You can also check the current latest version by visiting the NC Lottery Official Mobile App page on the App Store here: NC Lottery Official Mobile App on App Store

According to recent app release notes, the latest version includes updates for new games and features, so you want to make sure your app matches or exceeds version 2.5.14 from September 2024.

Let me know if you want me to help guide you through updating or verifying the app version directly on your device! Are you comfortable with these steps?

Where to find version number on NC Lottery app?

Thanks for your question about finding the version number of the NC Lottery Official app on your iPhone.

The app itself typically does not display the version number directly inside its menus. However, you can easily find the version number from your iPhone’s settings instead. Here’s how:

1. Open the Settings app on your iPhone.
2. Scroll down and tap on "General."
3. Tap "iPhone Storage."
4. Scroll through the list of apps and find "NC Lottery Official."
5. Tap on the app name, and on the details screen, you’ll see the app version number listed there.

This method ensures you see the exact current version installed on your device.

If you'd like, I can also guide you through checking the latest version in the App Store to compare and confirm if you need an update.

Does this help you locate your app version? Let me know if you want me to walk you through any of these steps!

Steps to update NC Lottery app

Happy to walk you through updating your NC Lottery Official app on your iPhone with iOS 18.6.2. Here's a simple step-by-step process:

1. Open the App Store on your iPhone.
2. Tap on your profile icon at the top right corner of the screen.
3. Scroll down to the section called Available Updates.
4. Look for NC Lottery Official in the list of apps pending updates.
5. If you see it, tap the Update button next to it to install the latest version.
6. If the app isn’t listed there, it usually means your app is already the latest version.

For your convenience, you can also visit the NC Lottery Official app page directly here to confirm the latest version or update: NC Lottery Official Mobile App on App Store.

Keeping your app updated is key to ensure features like the ticket scanner work smoothly and you get access to all new games and fixes.

If you want, I can also guide you through checking or updating the app right now. How would you like to proceed?

NC lottery app isn’t there so I quess I already have the latest version.

Thanks for checking that! Since the NC Lottery Official app doesn’t show up under available updates, you likely have the latest version installed on your iPhone. The current latest version as of September 2024 is 2.5.14, which includes updates for new Second Chance and digital games2.

If you’re still having trouble with the ticket scanner despite having the latest version, here are a couple of additional things to consider:

1. Make sure your iPhone’s iOS version 18.6.2 meets the minimum requirements, which it does since the app supports iOS 16 and newer4.

2. Check your internet connection because the app relies on connectivity to verify tickets and update data.

3. If these are in order and scanning isn’t working for Holiday Cashword or any tickets, the issue might be related to the ticket batch or a temporary system glitch in the app backend.

If you want, I can help escalate this to NC Lottery support or provide their contact details for you to report the persistent scanning problem. Just let me know how you’d like to proceed!

Are you satisfied with the solution I provided so far?

Maybe something wrong with the ticket batch. Because I have tried everything suggested. Hopefully they can scan them where I have purchased the tickets.

It sounds like you’re on the right track thinking there might be an issue with the ticket batch itself. Sometimes, a whole batch of tickets hasn’t been fully activated in the system yet, which can cause the app’s scanner to reject a valid ticket. This is a fairly common reason why scanning might fail even though the ticket is legitimate5.

Also, if the barcode looks fine but still won’t scan on both the app and at the point of purchase, it could be related to:

- The ticket being damaged or poorly printed (which can make barcodes unreadable).4
- Temporary downtime of the ticket checker service early in the morning hours (2 AM to 5 AM) but that doesn’t sound like your case since you tried multiple times.2

Since you’ve tried all standard troubleshooting, the best next step is to bring your Holiday Cashword tickets to the retailer where you purchased them or to a lottery claims center. They have professional scanners and can manually verify and redeem your ticket if it’s a winner.

If you want to know where the nearest claims center is, I can help you find that information. Also, if the issue persists, you may want to email NC Lottery support directly at [email protected] to report the problem with that ticket batch.

Would you like me to assist you with locating a nearby claims center, or help draft a message to NC Lottery support?