Hi there! I understand your EverBank app is not opening on your iPhone this morning. Let’s get this sorted out for you.

Just so I can help better—did you notice if the app crashes immediately when you tap it, or does it just stay stuck on a loading screen? Also, have you tried any steps already, like restarting your phone or updating the app?

In the meantime, here are some initial steps that often resolve this issue on iOS devices like yours (iOS 18.5):

1. Close the app completely and restart it: Swipe up from the bottom and pause, then swipe the EverBank app off the screen to close it. Then try reopening.

2. Restart your iPhone: Sometimes a quick reboot resolves minor glitches.

3. Check for app updates: Open the App Store, tap your profile icon, and scroll to see if EverBank has a pending update. If yes, update it.

4. Reinstall the app: Press and hold the EverBank app icon and delete it. Then go to the App Store and reinstall the latest version. This clears any app cache that might cause loading problems.

5. Make sure your iOS is updated: Go to Settings > General > Software Update. If there's an update available, installing it can fix compatibility issues.

If you’ve tried these already or continue to have trouble, please let me know. We can then dive deeper with account checks or see if there’s any outage or known issue on EverBank’s side.

Are you able to try any of these and tell me what happens?

App will not open on iPhone this AM