Hi there! I understand you’re having trouble accessing the StubHub app to get to your tickets on your iPhone with iOS 18.5. I’d like to help you get this sorted out. To start, could you tell me a bit more about what happens when you try to open the app? For example, are you unable to log in, or do the tickets just not show up once you’re logged in?

In the meantime, here’s a simple step-by-step to try:

1. Double-check that you’re logged into the StubHub app using the same email and password you used to purchase the tickets.
2. Close the app completely on your iPhone and then reopen it. Sometimes restarting the app clears temporary glitches.
3. Make sure your internet connection is stable—try switching between Wi-Fi and cellular data.
4. If the tickets still don’t show up, try logging out and back into your account in the app.
5. As a next step, uninstall and reinstall the StubHub app on your iPhone. This often clears cached data that might cause display issues.

If your event was ticketed through a partner platform (like AXS), you may need to accept the ticket transfer in their app or website to see your tickets. Also, check your email inbox for any links or instructions on accepting the tickets.

If none of these work, does the app show any error messages or ask you to verify something?

Let me know what you find, and we can explore further options if needed!

Are you satisfied with these initial steps?

Can't access StubHub app to access tickets

Thanks for reaching out again! Since you’re still unable to access your tickets on the StubHub app on your iPhone with iOS 18.5, let’s try a few more targeted steps based on common issues:

1. Check Account Login Method:
If you created your StubHub account by logging in via Apple ID or Facebook, make sure you use those exact credentials to log in. Sometimes logging in with a different method may not show your tickets correctly. Also, verify that your email address on the account is spelled correctly1.

2. Try Guest Login with Access Code:
In some cases, tickets are accessible via a guest option where you enter your access code and email, instead of the full login. Tap the account icon in the app and see if there’s a guest login option. Use your order’s access code and email to sign in2.

3. Accept Ticket Transfer if Applicable:
If your tickets require transfer acceptance through a partner platform (like AXS), check your email for any transfer instructions and complete the acceptance. Without accepting the transfer, tickets may not appear in your StubHub app7.

4. Use Mobile Browser Instead:
If, for any reason, the app isn’t working well in your region or device, try accessing your tickets through the mobile web browser by logging into https://www.stubhub.ca or https://www.stubhub.com (depending on your location)3.

5. Clear App Cache / Reinstall:
Sometimes leftover cache data causes display glitches. Try uninstalling the StubHub app from your iPhone, then reinstall and log back in. This often resolves issues where tickets don’t show up after login4.

6. Check for App Updates:
Verify the StubHub app is updated to its latest version, as older versions may have compatibility issues on iOS 18.5.

If after these steps you still cannot see your tickets or receive an error message, do you see any specific error or message when you try to open your tickets? Or, if you want, I can guide you in how to contact StubHub support directly via their email [email protected] for a deeper account check.

Let me know what you observe! Are you satisfied with this plan?

Can't access StubHub app to access tickets

Thanks for your patience! Since you still can’t access your tickets on the StubHub app on your iPhone with iOS 18.5, let’s try a focused approach to get this working:

1. Confirm Your Login Info:
Make sure you’re logging into the StubHub app using the exact email and password you used when purchasing the tickets. If you signed up via Apple ID or another social login, use that same method. Sometimes a slight difference in login can hide your tickets1.

2. Try Guest Access with Access Code:
If logging in normally doesn’t show your tickets, tap the account icon in the app and look for a “Guest” or “Access Code” login option. Enter your order’s access code and the email tied to the purchase to view your tickets without a full login2.

3. Check for Transfer Acceptance:
If your tickets were transferred through a partner platform (like AXS), you might need to accept the transfer on their site before they appear in your StubHub app. Look for any emails from StubHub with transfer instructions and complete that process5.

4. Use Mobile Web Browser:
Sometimes regional or app-specific issues can cause problems. Try opening a browser on your iPhone and go directly to the StubHub website (https://www.stubhub.ca or https://www.stubhub.com), then log in and check if your tickets show there3.

5. Reinstall the App:
Delete the StubHub app from your device and reinstall it fresh from the App Store. This clears any cached data that might be causing the issue4.

6. Update the App:
Ensure your app version is up to date—sometimes older versions don’t work well with the latest iOS (you mentioned iOS 18.5).

If after trying these steps you still can’t access your tickets or see an error message, please let me know the exact message or behavior you’re getting. I can also help you contact StubHub’s direct support at [email protected] if we need to.

Does this plan help you move forward?