Hi! I see your CHAI app is stuck on the loading screen on your Android 10 device using WebKit. That can certainly get in the way of enjoying the app. To better help, could you tell me if this happens every time you open the app or just sometimes? Also, have you already tried uninstalling and reinstalling the app or closing it completely?

Meanwhile, here’s a step-by-step guide to try fixing the loading screen issue:

1. Close the App Completely
Make sure to fully close the CHAI app, not just minimize it. On Android 10, tap the recent apps button and swipe the CHAI app away to close it.

2. Clear the App Cache
Sometimes cached data can cause loading issues.
- Go to Settings > Apps & notifications > See all apps
- Find and tap CHAI
- Tap Storage & cache
- Tap Clear Cache

3. Check Your Internet Connection
Since CHAI relies on data, ensure your internet is stable. Try switching between Wi-Fi and mobile data.

4. Force Stop and Restart the App
In the same app settings screen, tap Force Stop, then open the app again.

5. Clear App Data (if cache clear didn’t help)
Clearing data will reset your app settings, so you might need to log in again.
- In Storage & cache, tap Clear Storage/Data

6. Update the App
Make sure you have the latest version from the Google Play Store, as updates often fix bugs.

7. Restart Your Device
A quick reboot often resolves temporary glitches.

If after all these steps the app still gets stuck on loading, it may be related to a server issue or a deeper compatibility problem. In that case, you can try reaching out to CHAI support via [email protected] or let me know—I can assist further.

Do you want me to guide you through these steps in more detail? Also, if you’ve tried any of these already, please let me know so we can try other options.

Are you satisfied with the solution I provided so far?

Screen stuck on loading

Thanks for letting me know the CHAI app is still stuck on loading. Since reinstalling hasn't helped according to what I found, let's try some additional steps that other users have found useful for this issue on Android devices like yours.

Here’s what we can do next:

1. Clear Google Play Services & Play Store Data
Sometimes issues with app installation or loading stem from Google Play services glitches.
- Go to Settings > Apps & notifications > See all apps
- Scroll and tap Google Play Services > Storage & cache > Clear Storage/Data
- Then do the same for Google Play Store: tap it > Storage & cache > Clear Storage/Data
- Restart your phone and then try opening the CHAI app again.

2. Check for System Updates
- Go to Settings > System > System update
- Make sure your Android 10 OS is fully updated with the latest security patches and fixes.

3. Try Using a Different Network
- Sometimes restrictive or slow networks cause loading trouble. Try switching from Wi-Fi to mobile data or vice versa.

4. Check App Permissions
- Make sure CHAI has all the permissions it needs:
- Settings > Apps > CHAI > Permissions
- Enable any related to storage, network, or background activity.

5. Use an Earlier Version (if possible)
- If the latest app version is causing issues, some users try installing a slightly older version to check if that works better (only download from trusted sources).

6. Contact CHAI Support
- If none of these work, it might be a backend or account issue. You can reach out to CHAI at [email protected] with your device details and issue, they may have server-side fixes.

These steps have helped other users stuck at loading screens without success from reinstalling alone1 4.

Would you like me to guide you through clearing Google Play services data or checking permissions? Let me know what you’ve tried so far besides reinstalling so I can tailor the advice better.

Are you satisfied with the solution I provided so far?