Hi there! I completely understand how frustrating it can be when a game keeps shutting down. Let's work together to figure this out so you can get back to enjoying Hidden City.

It sounds like the issue might be related to the recent 10th-anniversary update, which has caused crashes for some players. Here are a few steps we can try to resolve this:

1. Restart Your Device: Sometimes, a simple restart can help clear temporary files or glitches that may be causing issues. Please turn off your computer completely, wait for a few seconds, and then turn it back on.

2. Update the Game: Ensure that you have the latest version of Hidden City installed. Open the Microsoft Store on your device, go to 'Downloads and updates,' and see if there's an update available for Hidden City.

3. Check for Windows Updates: Make sure your Windows 10 OS is up to date. Click on the Start menu, go to 'Settings', then 'Update & Security,' and click 'Check for updates.'

4. Check Game Files: If you are using Windows 10, you can follow these steps to verify the game files:
- Open the Microsoft Store, go to ' My Library.'
- Locate Hidden City, and click on it. From there, you can see if there's an option to repair the game.

5. Clear Cache: Clearing the cache might help:
- Press the Windows key + R, type %temp%, and press Enter.
- Delete any files in that folder.

If you've already tried all these steps and you're still experiencing crashes, it might be necessary to reach out for additional support. The G5 support team can help you out further; you can contact them at [email protected].

Are you satisfied with the troubleshooting we’ve done so far, or is there anything else you’d like to explore?