Hi there! I’m sorry to hear you’re experiencing issues with Hidden City crashing after trying to access Lower City. I can understand how frustrating that must be.

To help me better assist you, could you let me know a couple of things?
1. Have you noticed any error messages before the game closes?
2. Have you made any recent changes to your game settings or your computer’s configuration?

In the meantime, here are some steps you can try to resolve this issue:

1. Restart the Game: Sometimes, simply closing the game completely and restarting it can help clear temporary issues.

2. Check Your Internet Connection: Make sure that you have a stable internet connection, as an unstable connection can lead to crashes when trying to load content. This can be done by restarting your router.

3. Run the Game in Compatibility Mode:
- Right-click on the Hidden City game icon on your desktop.
- Select ‘Properties’.
- Go to the ‘Compatibility’ tab.
- Check the box that says ‘Run this program in compatibility mode for:’ and select Windows 7 or 8.
- Click ‘Apply’ and then ‘OK’.

4. Update the Game and Your System: Ensure that both Hidden City and your Windows OS are up to date. Updates often fix bugs and issues.

5. Clear Cache: Sometimes corrupted cache files can lead to crashes:
- Press Win + R, type %localappdata%, and hit Enter.
- Find and open the folder named after Hidden City, then delete any cache files.

6. Repair or Reinstall the Game: If the above steps don’t help, consider reinstalling the game. This will ensure that all files are correct and intact.

If the problem persists after trying these steps, please let me know, and we can explore more advanced troubleshooting options. Additionally, you may also contact support directly at [email protected] for further assistance.

Are you satisfied with the solution I provided?

opening the game in upper city mode it makes you click on festive design which makes it go to lower city and crash

Thank you for sharing those details! It seems like you might be encountering a known glitch with the game related to the "Festive Design" feature that drives the game into a crash when transitioning to the Lower City. I completely understand how irritating that situation can be.

Here are a few steps to try and work around this issue:

1. Update the Game: Make sure you have the latest version of Hidden City installed. Sometimes, these glitches are resolved in updates.

2. Try Bypassing the Festive Design: If possible, try to avoid clicking on the "Festive Design" immediately when you open the game. See if you can skip or minimize interactions with it until you can reach a more stable part of the game.

3. Reinstall the Game: If the problem persists, consider uninstalling and then reinstalling Hidden City. This process sometimes effectively repairs underlying issues and ensures you have a clean installation, which may eliminate the crash.

4. Reach Out to Support: Since this appears to be a recurring issue based on reports from other players, it would also be a good idea to contact G5 support for assistance. They can provide more tailored help. You can reach them at [email protected].

5. Check the Community Discussions: There might be more insights or temporary fixes suggested by other players experiencing similar issues. You can check platforms like Hidden City Wiki or forums related to the game for ongoing discussions on this specific glitch. Here is one related link you might want to look at: Major Game Glitch - Hidden City Wiki 1.

Following these steps should provide you with a pathway to resolve the crash issue. Please let me know how it goes or if you have further questions! Are you satisfied with the solution I provided?

What causes Hidden City to switch to lower city mode and crash?

From what you've described and through some further exploration, it looks like the issue with "Hidden City" switching to Lower City and crashing could be linked to several factors. Here are some common causes based on player experiences:

1. Recent Updates and Bugs: It seems some users have reported that after certain updates, including event updates, the game has had multiple crashes. This could mean that the latest patches might have introduced instability when transitioning to specific areas like Lower City1.

2. Graphics Settings: If your game settings are too high for your hardware to handle, it could result in crashes. A workaround some players have found effective involves adjusting video settings, particularly enabling "slow HDD mode" even if you're on an SSD1.

3. Corrupted Game Files: If any of the game's files have become corrupted, it could lead to issues when trying to load specific locations. In these cases, reinstalling the game can fix the problem by ensuring all files are correct and intact.

4. Cache Issues: Sometimes, cached data might be outdated or corrupted, causing the game to crash. Clearing the game's cache can often resolve this issue.

5. Server Issues: If there's a problem on the server side, it might lead to unexpected crashes, especially when loading into specific areas. Players have noted getting error messages indicating server shutdowns when trying to enter Lower City.

If you have already tried some of these options and still experience crashes, it may be best to reach out to G5 support or visit community forums for updates and further solutions. You can contact them at [email protected], where they can provide specific assistance regarding the issue.

Let me know how these suggestions work for you or if you have any more questions! Are you satisfied with the information I’ve provided?