Hi there! I see you're having trouble connecting with the Toolani app on your iPhone. Let's work through this together to get you back up and running.

To start off, could you please tell me more about the issue? For example:
- Are you unable to open the app, or is the connection failing when making calls?
- Is there a specific error message showing up?
- Have you tried connecting over Wi-Fi or cellular data, and do other internet-based apps work fine?

Once I know a bit more, I can guide you through precise steps. Meanwhile, here’s a general troubleshooting approach for connection issues with the Toolani app on iOS 18.6.2:

1. Check Internet Connection:
Make sure your iPhone has a stable internet connection, either Wi-Fi or cellular data. You can test by opening Safari and loading a website.

2. Verify App Permissions:
Go to Settings > Toolani and ensure permissions like Microphone and Cellular Data are enabled.

3. Confirm Phone Number Settings:
The destination number should be saved correctly in your Toolani phonebook, and your own number must be properly registered in your Toolani account. Incorrect numbers can cause calls to fail.

4. Restart the App:
Close the Toolani app completely (swipe up from the bottom and swipe the app away) and then open it again.

5. Update the App:
Confirm that you have the latest version of Toolani installed by checking the App Store for updates.

6. Restart Your iPhone:
Sometimes a restart can refresh network connections.

If these steps don’t resolve the problem, please let me know what you’ve tried already and any error details you see. From there, we can dig deeper or check if there’s any temporary service issue with Toolani.

Are you comfortable trying these and letting me know how it goes?

I can open the app but when trying to make a call to a landline in Poland I get a message “sorry unable to connect at this time”. I’ve been getting this message for the last 6 months and had to switch to a different app.

Thanks for the extra details! Since you’re able to open the app but get the “sorry unable to connect at this time” message specifically when calling Polish landlines—and that’s been going on for 6 months—it sounds like an issue related to how the destination number or your account is configured, or possibly a restriction or outage affecting calls to Poland landlines.

Here’s a focused plan to try:

1. Verify the Destination Number Format
Make sure the Polish landline numbers are saved correctly in your Toolani phonebook. Typically, international numbers should be saved with the country code, e.g., +48 followed by the landline number without leading zeros. Incorrect formatting can cause call failures.

2. Check Your Registered Phone Number
Make sure your own number is correctly registered within your Toolani account. Sometimes, an unregistered or incorrect caller ID can cause calls not to connect1.

3. Enable Caller ID on Your iPhone
Toolani requires that your caller ID is visible and enabled to connect calls properly. You can check this under your iPhone settings:
- Open Settings
- Scroll to Phone
- Tap Show My Caller ID and ensure the toggle is ON2.

4. Test With Different Polish Numbers
Try calling a different landline number in Poland if possible, to see if the problem is specific to one number or blanket issues with Polish landlines.

5. Update the Toolani App
Check for app updates on the App Store and install if any are available, as fixes are sometimes released for call connection problems.

6. Contact Toolani Support Directly
Since this issue has persisted for months, it may be related to a routing or service-level restriction on Toolani’s side for calls to Poland landlines. Please email [email protected] with your account details and describe the problem, referencing these troubleshooting steps. They can check for backend issues or account restrictions3.

Would you like me to help review your number format or guide you through checking your caller ID settings? Also, have you noticed if calls to Polish mobile numbers work normally, or is the issue just with landlines?

I’ll reach out to Toolani directly. Thank you.

You're welcome! If you need to contact Toolani directly, you can reach their support team by emailing [email protected] or using the live chat feature within the app. They’re ready to assist you with any account or call connection issues you have1 2 .

Feel free to reach out anytime, and if you have any other questions or need further help, I’m here for you! Are you satisfied with the solution I provided?