Hi! I understand you were trying to transfer two tickets to your son, but now they seem to have disappeared. Let me help you with that!

First, just to clarify: Are these tickets you purchased through the Angel Studios app or are they complimentary Guild tickets? Also, do you see any tickets at all under your account when you log in?

From what I know, Angel Studios app currently does not support gifting or transferring tickets directly within the app, especially for Guild tickets. Tickets cannot be gifted or transferred to another person using the app’s interface2.

Here's what you can try to recover or check your tickets:

1. Sign out and sign back into the Angel Studios app on your iPhone (iOS 18.6). This can refresh your account data.
2. Go to the "Showtimes" or "My Tickets" section in the app to see if your tickets show up there1.
3. If you had any email confirmation or ticket codes, try locating those emails or messages.
4. If tickets are missing from your account but you had purchased them, contact Angel Studios support directly by submitting a request at their help center or emailing [email protected]. They can verify your purchase and assist with recovering tickets or advising on transfer options5.

Since transferring tickets is not supported by the app itself, the support team might have additional options for you to get access and possibly transfer entry.

Can you check your app for the tickets again and let me know if you see anything under “My Tickets”? Also, do you have your email confirmation handy? That info will help me guide you better.

it says there’s zero tickets in there, I did it online not from the app… It’s like suddenly angel Studios suck the two tickets and distributed them somewhere else instead of allowing me to give them to my son and they’re sitting there waiting for me to send them

Thanks for the details! Since you purchased the tickets online and now your Angel Studios app shows zero tickets, it sounds like the ticket data isn’t syncing correctly to your account. Sometimes this can happen due to a delay in the system or an issue linking the purchase to your profile.

Let's try these steps to help locate the tickets or get them back visible in your app:

1. Check your email inbox (and spam/junk folder) for the ticket confirmation email. It should have ticket codes or reservation info. Sometimes tickets purchased online are managed via codes emailed directly1.

2. If you have the ticket code in the email, try redeeming it manually on the Angel Studios website or app. There is usually an option to enter a ticket code for access or transfer7.

3. On your iPhone, log out of the Angel Studios app completely, then fully close it (force close), and log back in. This refreshes your account info and sometimes restores missing tickets8.

4. If your tickets still do not show up, double-check on the Angel Studios website (not just the app) by logging into your account. Sometimes tickets appear there even if the app shows zero4.

If none of these steps retrieve your tickets, I recommend contacting Angel Studios support directly at [email protected]. They can trace your purchase, verify ticket status, and help you recover or transfer the tickets as needed4.

Please try these and let me know what you find from your emails or website account. I want to make sure your son gets those tickets! Are you able to check your email for the confirmation?

listen, can I please speak to a person this can take all day. This is getting really frustrating and I paid for an annual service to ANGEL STUDIOS

I completely understand wanting to speak directly with someone to get this sorted quickly. Angel Studios does offer ways to contact real people, though they don't have a direct phone line that is publicly available for support calls. However, here are the best options to reach a live person or get faster assistance:

1. Live Chat on their Help Page: Angel Studios has live chat support available during select business hours. You can access the chat by visiting angel.com/help on your iPhone’s browser and clicking the chat widget in the bottom right corner of the page2.

2. Email Support: You can send a detailed message about your issue, including your ticket info and account details, to their support email: [email protected]. This often leads to a direct response from a support agent1, Updated info from Terms of Use.

3. Submit a Support Request: If you prefer, you can submit a detailed request through their support portal here: https://support.angel.com/hc/en-us/requests/new. This helps route your issue to the right team quickly1.

I can help you draft a message for either email or the support portal if you'd like. Would you like me to assist you with that? This way, your issue will be clear, and you might get a faster response from a live agent.