Hi! Sorry to hear you’re having trouble changing your password in the Angel Studios app. I’d like to help you get this sorted out.

To start, can you tell me exactly what the error message says when you try to change your password? Also, are you trying to change it within the app itself, or through the website?

In the meantime, here’s a general step-by-step approach that can often resolve password change issues:

1. Try resetting your password via the website:
Visit the Angel Studios password reset page here: https://auth.angel.com/u/reset-password/request?service=chosen
Enter your email address to receive instructions to reset your password.

2. Log out then back into the app:
Sometimes the app caches info that might cause errors. Log out of the app, then completely close it (force close it), and log back in.

3. Update or reinstall the app:
Ensure your app is updated to the latest version. If problems continue, uninstall and reinstall the app to clear any corrupted files.

4. Change password via website login:
Access your account by logging into angel.com on a browser, then change your password in your account settings instead of the app. This often bypasses app-specific errors.

Let me know if you’ve already tried any of these or if you see any specific error messages. That way, I can help you dig deeper or try something else!

Are you able to share the exact error message you encounter?

They error message says There was an error requesting a password reset.Please try again. This is from Angel's website

Thank you for sharing the exact error message. Since you're encountering "There was an error requesting a password reset. Please try again." directly from Angel Studios' website, let's try a few targeted steps:

1. Check your internet connection: Make sure your Windows device has a stable internet connection. Try loading other websites to confirm.

2. Clear browser cache and cookies: Sometimes, outdated or corrupted cached data can cause issues. Since you're using a WebKit-based browser on Windows, here’s how to clear cache:
- Open your browser's settings.
- Find the option for clearing browsing data.
- Select cached images/files and cookies.
- Clear them and restart the browser, then try the reset again.

3. Try a different browser: Switch to a different browser like Chrome, Firefox, or Edge on your Windows machine and attempt the password reset again on angel.com.

4. Temporarily disable browser extensions: Some extensions (like ad-blockers or privacy tools) can interfere with web forms. Temporarily disable them and refresh the page.

If none of these work, there might be a server-side issue or account-specific problem preventing the reset.

As a next step, please reply with the email address (or username) associated with your Angel Studios account, and I can check with our backend team for any account-related issues. If you'd prefer, you can also email [email protected] directly with details, and our team can assist you further.

Are you able to try the above steps and let me know how it goes?

I'll try. Is it possible to find out the randomly generated password? I have no clue what was assigned.

I understand wondering about the randomly generated password—unfortunately, for security reasons, the system does not store or allow retrieval of any generated password in plain text. This means it’s not possible to find out what that assigned password was.

The best and safest way forward is to use the "Forgot password?" option on the Angel Studios sign-in page. When you enter your email, you should receive an email with instructions to reset your password to something new that you choose. If you don’t see that email after a few minutes, there’s usually a “Resend Email” button to try again1.

If the reset email isn’t arriving or if you keep getting the error you described earlier when requesting a reset, try the troubleshooting steps I shared before like clearing your browser cache, checking your internet, or using a different browser.

Let me know how it goes after trying those steps or if you want me to assist with other options! Are you satisfied with this solution so far?

thank you

Hi! If you’re asking about a "thank you" message within the Angel Studios app, it sounds like you might be referring to a special message users see after joining the Angel Guild or after certain milestones. For example, there is a notable "Thank You 1M Guild Members" video message from the CEO that appears in the app to show appreciation for the community2 5.

If you are looking for a thank you message related to a specific feature, such as a donation, subscription, or account action, could you provide a bit more detail? That way, I can help you find exactly what you need.

Otherwise, the Angel Studios app often includes expressions of gratitude throughout the experience, especially towards Angel Guild members, thanking them for their support9.

Feel free to clarify what context this message is in, and I’ll gladly assist! Are you satisfied with this information so far?