Hi! I understand you're having trouble with the Confide app not finding a user even though you have a confirmed, valid code and username. Let's sort this out together.

To start, could you tell me:

1. Are you entering the username and code exactly as provided (case-sensitive)?
2. Has this issue started happening recently or after any update in the app or your device?
3. Have you tried logging out and back in, or reinstalling the app?
4. Are you sure the user account you're trying to find is active and hasn't been deleted or deactivated?

Meanwhile, here’s a simple step-by-step you can try:

1. Double-check the username and code: Sometimes extra spaces get copied inadvertently.
2. Ensure app is updated: Go to your Play Store and confirm you have the latest version of Confide.
3. Clear app cache: On Android 10, go to Settings > Apps > Confide > Storage > Clear Cache. This can help refresh stored data.
4. Restart the device: This can resolve some app detection issues.
5. Check internet connection: Confirm you have stable internet; Confide needs to connect to its servers properly.
6. Try alternative login: If possible, try locating the user via alternate methods if Confide supports that (email or phone number).

If these don’t work, there might be an issue on the server side or with your account’s status. At that point, it’d be good to reach out to Confide’s support team directly at [email protected].

Let me know what you’ve tried and what you observe after these steps! That way I can help you further. Are you able to provide any error messages you see during the search?

Unable to locate user by confirmed, valid code and username suddenly

Thanks for sharing that you're suddenly unable to locate a user by a confirmed, valid code and username in the Confide app. Since this issue came up suddenly, let's narrow down potential causes and resolutions.

First, just to confirm:
- Are you absolutely sure the username and code you’re entering remain exactly as before? Even small typos or case differences can cause issues.
- Have you recently updated the app or your device OS version? Sometimes new updates affect functionality.
- Is your internet connection stable when you attempt to locate the user? The app requires server access to find users.

Here’s a step-by-step plan specific to your Android 10 WebKit environment:

1. Double-check inputs: Confirm your code and username with no spaces or typos (case matters).
2. Update the Confide app: Head to the Google Play Store, ensure you have the latest version installed. Updates sometimes fix search-related bugs.
3. Clear app cache: Navigate to Settings > Apps > Confide > Storage > Clear Cache. This refreshes temporary files that could interfere.
4. Restart your device: A simple reboot can refresh network and app processes.
5. Test internet connection: Try switching between Wi-Fi and mobile data to exclude network problems.
6. Re-login or reinstall: Log out of Confide, then log back in. If that fails, uninstall and reinstall to fix corrupted app components.
7. Confirm user status: If possible, verify that the user you are looking for hasn’t deactivated or deleted their account.

If after all this you’re still getting no result locating the user, the issue may be on Confide’s server side or related to account confirmation glitches. Based on some community discussions and previous issues, sometimes custom validation or email confirmation can impact user search functionality1.

I recommend also checking Confide’s official troubleshooting page for current notices or issues: https://help.confide.app/en/collections/11328044-troubleshooting2.

If the problem persists despite these steps, contacting Confide support directly at [email protected] would be the next best action—they can check backend status or account-specific issues.

Please let me know which steps you’ve tried already and any error messages you might be seeing. That way I can help you further! Are you satisfied with the solution I provided?