Hi there! I’m sorry to hear you’re having trouble logging into the Confide app along with network connectivity problems. To help you best, can you please tell me a bit more?

- Are you seeing any specific error messages when trying to log in?
- Is the network issue happening only with Confide or other apps as well?
- Are you connected over Wi-Fi, mobile data, or both?
- Have you recently updated the app or your Android OS?

Meanwhile, here’s a step-by-step approach we can try together to tackle this:

1. Check Your Internet Connection
Since you’re on Android 9 using WebKit, first ensure your device has a stable network connection. Try switching between Wi-Fi and mobile data to see if one works better.

2. Restart the Device
Sometimes a simple restart can refresh your network settings and app functionality.

3. Clear Confide App Cache and Data
- Go to Settings > Apps > Confide
- Tap on Storage
- Choose Clear Cache first, try launching the app
- If that doesn’t help, try Clear Data (Note: This may require you to log in again)

4. Update Confide App
Make sure you have the latest version from Google Play Store. An outdated version might have bugs causing connectivity or login issues.

5. Check App Permissions
Ensure Confide has the permissions it needs—such as access to network and storage—under Settings > Apps > Confide > Permissions.

6. Reinstall Confide
Uninstall and reinstall the app to fix any corrupted files.

7. Confirm Confide’s Server Status
Sometimes connectivity issues relate to server outages or maintenance on Confide’s side. Unfortunately, Confide doesn’t provide a public status page. You can check their support or social media for outage announcements.

If you’ve already done some of these steps, let me know which ones so we can proceed further with advanced troubleshooting.

Does this plan make sense so far? Are you able to try these steps? I’m here to walk you through any of them.

I tried everything its still not working

Thanks for letting me know you’ve already tried those steps and the issue persists. Let’s dig a little deeper to find a solution.

Since you’re using an Android 9 device with the WebKit browser environment, and both login and network issues are present in the Confide app, here are some advanced steps we can try:

1. Check Date and Time Settings:
An incorrect date/time on your device can cause login and network errors due to SSL certificate mismatches. Please make sure your date and time are set to “automatic” under Settings > Date & Time.

2. Inspect VPN or Proxy Settings:
If you’re using a VPN or proxy service, it might interfere with Confide’s connection. Temporarily disable any VPN or proxy and try logging in again.

3. Reset Network Settings:
Resetting these can resolve deeper network issues:
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth (or similar path depending on your device).
- After the reset, reconnect to Wi-Fi or mobile data and try launching Confide.

4. Check for Conflicting Apps:
Sometimes security apps, firewalls, or other network filtering software can block Confide’s access. If you have any such apps, try disabling them temporarily.

5. Try Using a Different Network:
Use a different Wi-Fi network or try mobile data if possible, to rule out network-specific restrictions.

If none of these work, the issue may be on Confide’s server side or related to your account.

To help further, could you please confirm:
- Are you able to access other apps or websites without issue?
- Are you getting any specific error codes or messages when login fails?
- Have you tried logging in from another device or browser?

If it seems account-specific or the app behavior is consistent across devices, I recommend contacting Confide support directly at [email protected] for account or backend assistance.

Let me know what you find from these steps, and I’ll guide you accordingly!

What are common Confide app errors and solutions?