[Confide] Can not log in. App says that it cannot connect to the internet.

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Roger Mortimer
1 year ago In Confide
Can not log in. App says that it cannot connect to the internet.

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Charlotte Green

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1 year ago

Hi! I see you're having trouble logging in to Confide because the app says it cannot connect to the internet. Let’s get that sorted out.

Just to better understand your situation:
- Are you connected to Wi-Fi or using mobile data on your Windows device?
- Have you noticed if other apps or browsers on your device can access the internet without issues?
- Have you tried restarting the Confide app or your device already?

In the meantime, here’s a step-by-step approach you can try:

1. Check your internet connection: Confirm that your Windows device is connected to the internet and able to browse websites or other apps online.

2. Restart your device and the Confide app: Fully close the Confide app, then restart your computer. After rebooting, try opening Confide again.

3. Disable VPN or Proxy: If you have a VPN or proxy enabled, sometimes that can interfere with app connections. Try disabling it temporarily to see if Confide connects.

4. Check firewall or antivirus settings: Windows Firewall or any antivirus software might block Confide’s internet access. Temporarily disable them or add Confide as an exception in firewall settings.

5. Update Confide app and Windows: Make sure you are running the latest version of Confide and your Windows OS has all updates installed, to avoid compatibility issues.

6. Reset network settings:
- Open Command Prompt as Administrator.
- Run these commands one by one:
ipconfig /release
ipconfig /renew
ipconfig /flushdns
- Then restart your device.

7. Reinstall Confide: As a last resort, uninstall the app, then download and install the latest version from Confide’s official website.

Try these steps and let me know which ones you have tried or if any specific error messages appear after them. We can dig deeper or look into server-side issues if needed.

Are you connected through Wi-Fi or mobile data right now? That can help narrow it down further.

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