Hi there! I understand you're having trouble updating your contact info in the LiveWell with Advocate Aurora app on your Android device. Let's work through this together.
To start, could you tell me if you’re seeing any specific error messages when you try to update your contact information? Also, are you using the app or the website to make these changes? This will help me tailor the guidance.
Meanwhile, here are some initial steps you can try:
1. Close the app completely and restart it. Sometimes a fresh start helps.
2. Make sure your app is updated to the latest version available on Google Play Store.
3. Check your internet connection; a stable network is needed to save updates.
4. Try logging out and logging back into the app, then attempt to update your contact info again.
If these don't help, you might want to clear the app cache on your Android (Settings > Apps > LiveWell > Storage > Clear Cache), then relaunch it.
Let me know how these steps go or if you see any error specifics, and I’ll assist you further. If necessary, we can also explore if there are account restrictions or server-side issues on our end.
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Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
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Hi there! I understand you're having trouble updating your contact info in the LiveWell with Advocate Aurora app on your Android device. Let's work through this together.
To start, could you tell me if you’re seeing any specific error messages when you try to update your contact information? Also, are you using the app or the website to make these changes? This will help me tailor the guidance.
Meanwhile, here are some initial steps you can try:
1. Close the app completely and restart it. Sometimes a fresh start helps.
2. Make sure your app is updated to the latest version available on Google Play Store.
3. Check your internet connection; a stable network is needed to save updates.
4. Try logging out and logging back into the app, then attempt to update your contact info again.
If these don't help, you might want to clear the app cache on your Android (Settings > Apps > LiveWell > Storage > Clear Cache), then relaunch it.
Let me know how these steps go or if you see any error specifics, and I’ll assist you further. If necessary, we can also explore if there are account restrictions or server-side issues on our end.
Are you satisfied with this starting point?