Hi there! I understand you're having trouble accessing your LiveWell app, and it’s showing a message about not working and no service. Let's work together to troubleshoot this issue.

1. Check Your Internet Connection: Ensure that your iPhone is connected to the internet, either through Wi-Fi or mobile data. You can do this by going to “Settings” > “Wi-Fi” and making sure you are connected to a network, or checking the mobile data settings.

2. Restart the App: Sometimes, simply closing and reopening the app can resolve issues. To do this, double-click the Home button (or swipe up from the bottom) and swipe the LiveWell app off the screen.

3. Restart Your iPhone: If restarting the app doesn’t help, try restarting your iPhone. Press and hold the power button until you see the slider, then slide to power off. Turn it back on after a few seconds.

4. Update the App: Make sure you have the latest version of the LiveWell app installed. Open the App Store, go to your profile in the top right corner, and scroll down to see if there’s an update available for LiveWell.

5. Check for System Status: Sometimes services can experience outages. You can check the LiveWell system status on their FAQ or help center for any reported issues. Here's a link you might find helpful: LiveWell FAQ.

If these steps do not resolve the issue, we may need to look into more advanced troubleshooting or contact support. You can also reach LiveWell support directly at [email protected] or call 855-624-9366 for more assistance.

Let me know how it goes! Are you satisfied with the solution I provided?