Hi there! I understand you're experiencing an issue where the Audiomack app stops responding whenever you turn on mobile data on your Android device. I’m here to help you get this sorted out.

To start, could you tell me if the app works fine when you're on Wi-Fi and only freezes or stops when switching to mobile data? Also, have you tried any troubleshooting steps so far?

Meanwhile, here are some initial steps we can try to resolve this:

1. Update the Audiomack app: Make sure you have the latest version of the app installed from the Google Play Store. Developers often fix bugs in updates.

2. Restart your phone: Sometimes a simple restart can refresh network connections and clear minor glitches.

3. Clear the app cache:
- Go to your device Settings > Apps > Audiomack > Storage > Clear Cache.
Clearing cached data can remove temporary files that might be causing issues.

4. Check app permissions:
Ensure that Audiomack has permission to use mobile data:
- Settings > Apps > Audiomack > Data Usage > Allow background data usage and unrestricted data usage are enabled.

5. Close other background apps:
Sometimes other running apps can interfere with network connections.

6. Test your mobile data connection:
Try using a browser or other apps that require data to confirm your mobile data is stable and working properly.

If after these steps the app still stops responding when you switch to mobile data, there may be more advanced issues we can investigate, such as network restrictions or conflicts caused by other apps.

Could you please let me know which steps you’ve tried, and if you notice any error messages or specific behaviors? That will help me tailor the next steps for you.

Also, feel free to share the Audiomack app version you're using, if you know it.

Looking forward to your reply so we can get your music back to uninterrupted streaming!

My audiomack stops responding when I turn on my data

Thanks for sharing that your Audiomack app stops responding when you turn on mobile data. Let’s dig a bit deeper and try some targeted steps to fix this on your Android 10 device.

From what I’ve seen, a common cause is that the app might not have the right permissions to use mobile data, or there might be issues with background data usage settings. Here's a step-by-step approach tailored to your situation:

1. Check Mobile Data Permission for Audiomack:
- Go to Settings on your Android device.
- Tap Apps or Applications, then find and tap Audiomack.
- Select Data Usage.
- Make sure Allow app to use data in the background (or similarly worded option) is enabled.
- Also check if Mobile Data is allowed for the app. This ensures Audiomack can use your cellular network properly.

2. Clear Audiomack App Cache and Data:
- In the same Apps > Audiomack > Storage section, tap Clear Cache.
- If issues persist, try Clear Data (note this could reset some app settings or stored data).

3. Disable Battery Optimization for Audiomack:
- Battery saver or optimization features can sometimes restrict background data.
- Go to Settings > Battery > Battery Optimization (this path may vary).
- Find Audiomack and set it to Not Optimized or allow it to run unrestricted.

4. Restart your Device after making these changes to ensure settings take effect.

5. Test Mobile Data connection outside Audiomack to confirm it’s stable — try loading websites or streaming on other apps.

If you’ve already tried these and the problem still happens, please let me know if you see any error messages or if the app freezes immediately or after some time on mobile data.

For reference and detailed instructions, here’s a community solution that highlights similar permission issues: Audiomack app permission check 1.

Would you like me to guide you through any of these steps? Are you comfortable navigating your phone’s settings?

Steps to resolve Audiomack app not responding

Hi again! To help you resolve the Audiomack app not responding issue on your Android 10 device, here’s a clear step-by-step guide you can follow:

1. Update the Audiomack app:
Make sure you have the latest version installed—updates often fix bugs and improve compatibility. You can check for updates in the Google Play Store under “My apps & games.”

2. Clear Cache and Data for Audiomack:
- Go to your device Settings > Apps > Audiomack > Storage
- Tap Clear Cache first and test the app.
- If it still doesn’t respond, tap Clear Data (this resets the app settings but does not delete your account).

3. Restart Your Device:
Restarting your phone can often resolve temporary glitches.

4. Check Your Internet Connection:
Confirm that either your Wi-Fi or mobile data connection is stable and working properly by trying to open other apps or websites.

5. Allow Necessary Permissions:
Make sure Audiomack has permissions to access your data:
- Go to Settings > Apps > Audiomack > Permissions
- Enable any necessary permissions, especially for network access.

6. Disable Battery Optimization for Audiomack:
Battery savers can restrict app performance, especially in the background.
- Go to Settings > Battery > Battery Optimization
- Find Audiomack and select Don’t optimize or Allow unrestricted background activity.

7. Reinstall Audiomack:
If problems persist, uninstall and then reinstall the app from the Google Play Store.

If after these steps the app still isn’t responding properly, there could be an issue with the app version and your device compatibility or network settings. In that case, contacting Audiomack support at [email protected] might be the next best step.

For detailed official help, you can also check the Audiomack support article here: [Why am I having trouble connecting to the Audiomack app?][1]

Would you like me to walk you through any of these steps? Are you comfortable accessing these settings on your device?

Are you satisfied with the solution I provided?

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