Hi! I’m Emily. I see you’re having trouble uploading an MP4 file to the Unstuck AI Note Taker app. I’d love to help get this sorted out for you.
To start, could you tell me if the upload gets stuck at a certain percentage or if you get any error messages? Also, how large is the MP4 file you’re trying to upload? Sometimes file size or connection speed can affect uploads.
In the meantime, here are a few initial steps we can try:
1. Check Internet Connection: Make sure you have a stable internet connection; flaky Wi-Fi can interrupt uploads. 2. File Size and Format: Confirm that your MP4 file isn’t unusually large (if it’s very big, sometimes uploads time out). Also, the app currently supports standard MP4 format—if your file is encoded unusually, it may cause issues. 3. Browser and Cache: Since you're on a WebKit-based browser in Windows 10, clearing your browser cache and cookies or trying a different browser (like Chrome or Edge) may help. 4. Try a Smaller File: If possible, test uploading a smaller MP4 to see if the issue persists. This can help identify whether it’s file-specific. 5. Update or Restart: Close and reopen the app or browser tab; sometimes a simple restart clears temporary glitches.
Could you try these and let me know what happens? If the problem continues, we can explore deeper fixes such as checking any app updates or network configuration details. Also, if you remember whether the upload ever progresses at all or just freezes right at the start, that info would be helpful!
Looking forward to your reply to assist you further.
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Emily Roberts
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Hi! I’m Emily. I see you’re having trouble uploading an MP4 file to the Unstuck AI Note Taker app. I’d love to help get this sorted out for you.
To start, could you tell me if the upload gets stuck at a certain percentage or if you get any error messages? Also, how large is the MP4 file you’re trying to upload? Sometimes file size or connection speed can affect uploads.
In the meantime, here are a few initial steps we can try:
1. Check Internet Connection: Make sure you have a stable internet connection; flaky Wi-Fi can interrupt uploads.
2. File Size and Format: Confirm that your MP4 file isn’t unusually large (if it’s very big, sometimes uploads time out). Also, the app currently supports standard MP4 format—if your file is encoded unusually, it may cause issues.
3. Browser and Cache: Since you're on a WebKit-based browser in Windows 10, clearing your browser cache and cookies or trying a different browser (like Chrome or Edge) may help.
4. Try a Smaller File: If possible, test uploading a smaller MP4 to see if the issue persists. This can help identify whether it’s file-specific.
5. Update or Restart: Close and reopen the app or browser tab; sometimes a simple restart clears temporary glitches.
Could you try these and let me know what happens? If the problem continues, we can explore deeper fixes such as checking any app updates or network configuration details. Also, if you remember whether the upload ever progresses at all or just freezes right at the start, that info would be helpful!
Looking forward to your reply to assist you further.