Hi there! I’m Benjamin Carter, here to help with your card payment issue on the Anglian Water MyAccount app. Let’s see if we can get this sorted quickly.

To start, can you tell me a bit more about what happens when you try to make the payment? For example:
- Does the app give any specific error message or just not accept the card?
- Are you using a debit or credit card, and is it Visa or Mastercard?
- Have you tried any steps so far, like restarting the app or checking your card details?

Meanwhile, here are some quick troubleshooting steps we can try:

1. Make sure the app is fully updated: Sometimes, payment problems happen if the app version is outdated.
2. Close the app completely: On Windows with a WebKit-based browser, close the browser tab, clear any background app processes if open, then reopen and try again.
3. Check your card details: Ensure your card number, expiry date, and CVV are entered correctly and that the card is valid on Visa or Mastercard networks (these are accepted).
4. Try another payment method or device: If possible, try using the online website on your PC browser or a different device to see if the card works there.
5. Clear browser cache and cookies: Since you’re using Windows with a WebKit-based browser, clearing cookies and cache sometimes fixes payment glitches.

If none of these work, there might be a restriction on your card or a MyAccount-specific issue. You can attempt payment directly via this page: https://www.anglianwater.co.uk/help-and-advice/bills-and-payments/pay-my-bill/pay-by-card-form/ which accepts Visa and Mastercard cards7.

Would you like me to guide you through any of these steps? Or if you have error details, please share those, and I’ll help further.