Hi there! I’m Grace, happy to help you with the Anglian Water MyAccount app issue on your Android phone. When you see the message “Sorry, something went wrong,” it usually indicates a problem with the app loading or connecting properly.

To get started, may I ask:
1. Have you tried restarting your phone and reopening the app?
2. Is your phone connected to a stable internet connection (Wi-Fi or mobile data)?
3. Have you checked if the app is updated to the latest version from the Google Play Store?

Once I have this info, I can guide you through some step-by-step fixes!

yes, yes and yes

Thanks for confirming those basics! Since restarting, internet, and app update didn’t fix the “Sorry, something went wrong” message, let's try a few more steps to get this sorted on your Android phone.

1. Clear the app cache and data:
- Go to your phone’s Settings > Apps or Applications > find Anglian Water MyAccount.
- Tap Storage.
- First, tap Clear Cache.
- If that doesn’t work, tap Clear Data or Clear Storage (note this may require you to log in again).

2. Reinstall the app:
- Uninstall the app completely.
- Restart your phone.
- Download and install the latest version from the Google Play Store again5.

3. Check permissions:
- Make sure the MyAccount app has all necessary permissions enabled in your phone’s settings, especially for network access.

4. Try logging in via the website:
- To check if it’s an app-specific problem, try accessing your MyAccount via a web browser on your PC or phone. This can help isolate whether it’s a device or account issue1.

If you’ve tried all of these and it still doesn’t work, there might be a server-related issue or a problem specific to your account. In that case, I can assist with next steps, including contacting support for you.

Does this sound good to try, or would you like me to guide you through those steps one at a time?

still doesn't work, website says we can't find an account with those details. It worked last month when I used it to pay my bill

Thank you for the extra details—that's really helpful. Since the website says it can't find an account with your login details even though it worked last month, the most likely cause is an issue with your account credentials or a need to reset your password.

Here’s what I suggest as the next step:

1. Reset your password:
- Go to the Anglian Water MyAccount login page.
- Click on the 'Forgot password' link.
- Follow the instructions to reset your password using your registered email address.
- Once reset, try logging into the website first to confirm your account is recognized.

2. After a successful login on the website, try the app again:
- Log out of the app completely.
- Log back in with your new password.

If you still can’t reset your password or the system says it doesn’t recognize your details, please reach out directly to Anglian Water support via email at [email protected]. They can look up your account specifics and assist you further1 3 .

Would you like me to walk you through the password reset process? Or is there anything else you want to try first?

I'm getting the same, sorry something went wrong message on the website

Thanks for letting me know that the same “Sorry, something went wrong” message appears on the website too. That suggests the problem might be on Anglian Water’s end, possibly a temporary server issue or a system fault affecting account access right now.

Here’s what I recommend next:

1. Wait and try again after some time: Sometimes these errors are fixed by Anglian Water quickly if there’s a temporary glitch or maintenance happening.

2. Try a different browser or device: Just to rule out any browser cache or compatibility issues.

3. Contact Anglian Water support directly: If the error persists after some time, please email them at [email protected] explaining the issue, including that both app and website show the same error and your account details if comfortable. They can investigate deeper and let you know what’s going on38.

I’m here to help you with any steps for contacting support or any other questions. Would you like me to assist you with that?

Is there a known issue with Anglian Water MyAccount app today?

I checked the latest info, and there isn’t a specifically posted widespread issue with the Anglian Water MyAccount app today. However, there have been occasional reports of login problems or payment issues in the past, usually resolved by resetting passwords or updating the app1 6.

Since you’re still seeing errors both on the app and website, it might be a temporary problem not broadly reported yet, or something affecting your account specifically. If the issue continues, the best course is to contact Anglian Water support directly at [email protected] or call 03457 919 155 for real-time assistance10.

Would you like help drafting an email to support or any further troubleshooting steps?

No, thanks. I'll try again later

That sounds like a good plan to try again later. Sometimes temporary issues do get resolved fairly quickly on their own. If you want, when you come back to it, you can try resetting your password again or accessing your account from a different device or browser just to double-check.

If the problem persists after some time, contacting Anglian Water support via [email protected] or by phone at 03457 919 155 would be the best next step. They can look into your specific account details and help fix any underlying issues1 10.

Feel free to reach out if you need any more help later on! Are you satisfied with the solution I provided?