Hi there! I see that your PlayStation Family app crashes when you try to open your family account on your Android 10 device. Let's work through this together.

To better assist, could you tell me:
- When did this issue start?
- Are you able to open other parts of the app without it crashing?
- Have you tried any fixes already, like restarting your device or reinstalling the app?

Meanwhile, here’s a step-by-step guide to troubleshoot this app crashing issue:

1. Restart Your Device: Sometimes a simple reboot clears temporary glitches.
2. Update the App: Go to the Google Play Store and check if there's an update available for the PlayStation Family app. Running the latest version helps with stability.
3. Clear the App Cache and Data:
- Go to your device Settings > Apps & notifications > See all apps > PlayStation Family.
- Tap Storage & cache.
- Tap Clear cache first.
- If that doesn’t help, try Clear storage/data (note: this will reset the app and require you to sign in again).
4. Check Network Connection: Since the app works online, make sure your internet connection is stable. Try switching between Wi-Fi and mobile data to see if that changes anything.
5. Reinstall the App: Uninstall the PlayStation Family app, restart your device, and then reinstall it from the Google Play Store.
6. Check Account Access Elsewhere: Try accessing your family account on a PC browser via the PlayStation website. This helps identify if the issue is app-specific or account-related.

If the problem persists after these steps, it could indicate a bug or compatibility issue specific to your device or Android version. Let me know how these go, and if needed, we can look into advanced troubleshooting or contacting PlayStation support for account-side checks.

Are you able to try these out and let me know which step you reach with any changes?

Not helpful

Thanks for letting me know — I want to get this sorted out for you. Since the basic steps didn’t help, let’s look at some more targeted tips to troubleshoot the PlayStation Family app crashing when opening the family account on your Android 10 device.

Here are some additional suggestions based on common issues with the Family app:

1. Verify Your PlayStation Network (PSN) Account Status:
Sometimes, account-related problems cause app failures. Log into your account on the PlayStation website from a browser and check if there are any alerts, pending verifications, or family management issues.

2. Sign Out and Back In on the App:
If you can open the app briefly before it crashes, try signing out completely and then sign back in. This can refresh your session tokens and fix authentication glitches.

3. Remove and Re-add Family Members:
On the PlayStation website, you can manage family members directly. Try removing your family members from the group, then re-adding them. Occasionally, corrupted family data can trigger crashes on the app side.

4. Check for PlayStation Service Outages:
Sometimes PlayStation's Family Management servers undergo maintenance or outages, which can affect app functionality. You can verify PlayStation Network status here: https://status.playstation.com

5. Test on Another Device:
If possible, install the PlayStation Family app on another device or try accessing your family management settings via a desktop browser to see if the problem is device-specific.

6. Reset Network Settings on Your Android Device:
Sometimes odd network configurations or VPNs can cause app crashes. Resetting network settings clears saved Wi-Fi, data, and VPN setups:
Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

7. Contact PlayStation Support:
If none of these steps work, this could be a deeper account or app issue. You can reach out to PlayStation support at [email protected] for direct help with Family Management related issues.

For some official details on using the Family app and managing accounts, you might find this page helpful: Managing your family on PlayStation Family app (US) 1.

Please try these steps and let me know which ones you’ve attempted or if you encounter any specific error messages during the process. I’m here to walk you through it! Are you satisfied with this solution so far?