Hi there! It sounds like you're facing a buffering issue with the Zen Word app, which is preventing you from claiming extra points. Let’s see if we can resolve that together.

First, could you share a little more about when exactly this buffering occurs? Is it during a specific activity or anytime you try to access extra points? Additionally, have you already tried any troubleshooting steps so far, like restarting the app or your device?

In the meantime, here are some basic steps you can start with:

1. Check Your Internet Connection: Make sure you have a stable internet connection. You can try switching between Wi-Fi and mobile data to see if that helps.

2. Restart the App: Close the Zen Word app completely and then reopen it. This can sometimes resolve temporary issues.

3. Clear Cache: On your Android device, go to Settings > Apps > Zen Word and select 'Storage'. From there, choose 'Clear Cache'.

4. Update the App: Ensure that you are using the latest version of the Zen Word app. You can check this in the Google Play Store.

5. Restart Your Device: Sometimes, simply restarting your device can solve many issues.

Try these steps and let me know if the issue persists, or if anything else comes up during your attempts. I’m here to help!