Hi there! I understand you're encountering a "Service Unavailable" message with Play-Fi, and it's affecting your ability to save favorites. Let's work through this together to find a solution.

First, could you let me know if you've tried any troubleshooting steps already, such as restarting the Play-Fi app or your Android device? Also, it would be helpful to know about your Wi-Fi connection—are you connected to a reliable network, or is there any instability with your internet connection?

Once I have this information, I'll guide you with some steps to try and resolve the issue!

I have tried all, reset router, rest play-fi. I have BT fibre network which is working normally. My Play-fi device is a Quad Altera Pls

Thank you for the information! Since you’ve already tried resetting your router and Play-Fi without success, let’s explore a few more potential solutions specifically for your Quad Artera device and your BT fibre network.

1. Check Wi-Fi Bands: Sometimes, devices may have trouble connecting to certain bands. If your router supports both 2.4 GHz and 5 GHz bands, try switching between them. You can do this through your router's settings. Many devices work better on the 2.4 GHz band, while the 5 GHz band may provide faster speeds.

2. Reboot the Quad Artera Device: Make sure to fully power off your Quad Artera, wait a few seconds, and then turn it back on. This can help refresh its network connection.

3. Connect via Ethernet: If possible, try connecting your Quad Artera directly to your router using an Ethernet cable. This can help determine if there's an issue with your wireless connection.

4. Account Sign-In: Ensure that you’re logged into the Play-Fi app account, as sometimes logging out and back in can resolve connectivity issues.

5. Firmware Update: Check if there are any firmware updates available for your Quad Artera. Sometimes, updating can resolve bugs and connectivity issues.

6. Troubleshoot Network Settings: Check your router settings for any configurations that might restrict the Play-Fi device. You might need to look into settings like the firewall or access control.

If none of these solutions work, I would recommend reaching out directly to Play-Fi support for more targeted assistance: [email protected]. They can offer specialized support tailored for your specific device and network setup.

Are you satisfied with the solution I provided, or would you like to explore more options?