[PAK IDENTITY] Keep getting "UNAUTHORIZED your session is expired, please login again" when trying to open appplica

L
Lawrence Rozario
1 year ago In PAK IDENTITY
Keep getting "UNAUTHORIZED your session is expired, please login again" when trying to open appplica

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Pierre

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1 year ago

To resolve the issue of receiving the message "UNAUTHORIZED your session is expired, please login again" when trying to access the PAK Identity application, follow these clear steps:

1. Log Out and Restart the App:
- Close the PAK Identity application completely.
- Reopen the app and attempt to log in again. This simple step can refresh your session.

2. Clear App Cache:
- On your device, navigate to the settings and find the PAK Identity app.
- Look for the option to clear the cache (this process may vary slightly by device).
- Clear the cache and then try logging in to the app again.

3. Ensure a Stable Internet Connection:
- Check your internet connection to ensure it's stable.
- Switch between Wi-Fi and mobile data if available, as an unstable connection might affect your session status.

4. Update the App:
- Visit your app store (Google Play Store or Apple App Store) to see if there’s an update available for the PAK Identity application.
- If an update is available, download and install it, then attempt to log in again.

5. Reinstall the App:
- Uninstall the PAK Identity app from your device.
- Go to your app store and reinstall the app.
- Log in with your credentials after reinstalling.

6. Check for System Maintenance:
- It’s possible that the PAK Identity system is undergoing maintenance, which may cause session problems. Check their official social media or websites to verify any announcements regarding downtime.

7. Contact Customer Support:
- If the issue persists despite trying the above steps, reach out to PAK Identity support for assistance. Provide them with details about the error and the steps you've taken.

8. Visit NADRA Office (if necessary):
- Should you continue to experience issues, consider visiting a NADRA office. They may be able to assist you with any underlying issues related to your account or identity that could be causing the session to expire - learn more.

By following these steps thoroughly, you should be able to resolve the session expiration issue and log in to the PAK Identity application successfully - learn more.

L
Lawrence Rozario
1 year ago

Steps to troubleshoot PAK Identity 'unauthorized' error

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

To troubleshoot the "unauthorized" error you are encountering in the PAK Identity application, you can follow these step-by-step guidelines:

1. Log Out and Log In Again:
- First, try logging out of the PAK Identity app completely.
- Then, close the app and reopen it. Attempt to log in again using your credentials.

2. Check Internet Connection:
- Ensure that you have a stable internet connection. Connect to Wi-Fi if possible, as poor connectivity can lead to session issues.

3. Clear App Cache:
- Go to your device's settings, then to the apps section.
- Find the PAK Identity app and clear its cache. This action may resolve temporary issues causing the unauthorized error.

4. Update the App:
- Check your app store for any available updates for the PAK Identity app.
- If an update is available, download and install it, which might include bug fixes for the unauthorized error.

5. Reinstall the App:
- If the previous steps do not work, uninstall the PAK Identity app.
- Reinstall it from the app store and try logging in again.

6. Reset Password:
- If you continue receiving the unauthorized error, consider resetting your password.
- Follow the instructions to recover your account and try logging in once more.

7. Contact Customer Support:
- If none of the above steps work, reach out to PAK Identity customer support.
- Provide them with specific details about the error. You can contact them through the FAQ page for additional assistance - learn more.

8. Visit a NADRA Office:
- If the error persists, visiting a NADRA office may be necessary. They can assist you directly and resolve any issues related to your account.

By systematically going through these steps, you should be able to resolve the unauthorized error in the PAK Identity application - learn more.

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