Hello! I understand you’re having trouble scanning your fingerprints using the PAK IDENTITY app, likely due to your age. That’s a situation many older people face because fingerprint ridges can fade over time.

Good news – NADRA (the agency behind PAK ID) has recognized this issue and is rolling out facial recognition technology as an alternative for senior citizens. This means if fingerprints are hard to scan, you can verify your identity using facial recognition instead, which should be much easier1 4 6.

Here’s what you can do to proceed:

1. Check App Version: Make sure your PAK ID app is updated to the latest version, as facial recognition features for seniors have been added recently.
2. Look for Alternate Verification Options: During the identity verification step, see if the app offers a “facial recognition” or “alternative verification” option—this is specifically for cases like yours.
3. Enable Camera Access: Ensure the app has permission to use your device’s camera to allow facial recognition scanning.
4. Follow On-Screen Instructions: Use the app to scan your face following the prompts carefully in a well-lit area.
5. If No Option Available: If the alternative verification does not appear, it might be helpful to visit a NADRA registration center where they can manually verify your identity using other methods.

Would you like me to guide you through updating the app or checking for these options? Or do you want information on nearby NADRA centers for in-person help?

facial recognition option not available on latest mobile app

Thanks for letting me know that the facial recognition option isn’t showing even with the latest app. I understand that can be confusing.

Since the feature isn’t available in your current app version, it might be because NADRA is still in the process of rolling out facial recognition for senior users, or it may be limited to certain regions or device types at this stage. Some users have reported similar issues where facial recognition was missing or didn’t work properly despite updating the app1 6.

Here is what you can try next:

1. Double-check the app version: Sometimes updates don’t install properly. Confirm you have the absolute latest version officially released by NADRA. You can uninstall the current app, then reinstall fresh from the official source (such as the Microsoft Store or official NADRA website links).
2. Look for update announcements: NADRA might announce phased feature releases, so keep an eye on official communications (NADRA website or social media pages).
3. Try a different device: If possible, see if facial recognition appears on another compatible mobile device, as availability can sometimes be device-dependent.
4. Use alternative verification: Since your fingerprint scan is difficult, if facial recognition is unavailable, NADRA recommends visiting a nearby NADRA center for manual identity verification. Their staff can assist with your case and use alternative biometric verification methods.
5. Contact NADRA support: For the most accurate guidance on when facial recognition will be available in your area/device, you can reach NADRA customer support via their official helpline or email.

Would you like help locating the nearest NADRA center or contact details so you can get direct assistance? Or, if you want, I can guide you through reinstalling the app to be sure it’s up-to-date. Let me know what works best for you!