Hi! I understand you completed the biometric process in the PAK IDENTITY app, but it’s asking you again for face verification. Let’s get this sorted.

To start, can you tell me if you completed both fingerprint and face verification steps? Sometimes the app requires both to confirm identity. Also, was your internet connection stable during the process?

Meanwhile, here are the main things to check and try:

1. Lighting & Camera Permissions: Make sure the environment where you do face verification has good, even lighting, and no shadows on your face. Also, check that the app has permission to access your camera in Windows settings.

2. Update the App: Ensure your PAK IDENTITY app is updated to the latest version, as older versions sometimes have bugs causing repeated prompts.

3. Clear Cache and Data: Sometimes cached info can cause repeated biometric requests. You can try clearing the app cache or reinstalling the app.

4. Stable Internet Connection: A weak or unstable internet connection might fail to submit verification results, triggering a reattempt.

5. Retry Face Verification: When prompted, try to keep your face steady and aligned with the on-screen guide. Multiple attempts are normally allowed.

If these basics are in place and the issue persists, it might be a backend issue with NADRA biometric syncing. Some users have reported persistent facial liveness check failures, even in good conditions28.

Could you please share any error messages or the exact step where it loops back to face verification? That will help me guide you better.

Are you able to try these and let me know how it goes?