Hi there! I understand your parking app isn’t recognizing you. To help out better, could you tell me if you’re having trouble signing in with your email, phone number, or username? Also, is this happening on the app or the website? Any extra info like error messages you see would be helpful too.

Meanwhile, I can guide you through some common checks:

1. Make sure you’re entering the same email address or mobile phone number that you used when you set up your ParkMobile account.
2. Double-check that there are no typos or extra spaces in the username or email field.
3. If you’re trying to sign in with your phone number, ensure that the number you’re entering is the one linked to your ParkMobile account.
4. Try logging in on the ParkMobile website through a browser (Safari on your Mac) to see if it recognizes your credentials there.
5. If you usually log in with a phone number, verify caller ID is enabled if the app uses it for authentication.

If you’ve already tried signing in with the right email or phone number and still get no recognition, please let me know. We can then dig a little deeper, maybe check if your account has any issues on the server side or guide you through resetting your login credentials.

How does that sound? Are you able to try these, or do you want me to walk you through a specific step on your Mac?

[Source: ParkMobile Support on login issues]1