Hi there! I understand your mySolarEdge app desktop display isn’t showing up properly. To get a better handle on this, can you tell me a bit more about the issue? For example, are you using the mySolarEdge app on your iPhone and trying to view a desktop-style display, or are you accessing a web dashboard on a desktop computer and having trouble with that? Also, is it that the app itself opens but doesn’t show production data or the dashboard, or does it not open at all?

Once I have a clearer picture, I can guide you through targeted steps to fix it. For now, here are some initial troubleshooting steps you can try on your iPhone (iOS 18.6):

1. Check Internet Connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network.

2. Force Close and Reopen App: Double press the Home button or swipe up from the bottom to see running apps, then swipe the mySolarEdge app away to close it. Open it again.

3. Check for App Updates: Go to the App Store and see if there is an update available for the mySolarEdge app.

4. Logout and Login Back: Sometimes token refresh helps. Log out from the app and log in again.

5. Restart Your iPhone: This often resolves temporary glitches.

If these steps don’t fix the desktop display issue, please let me know exactly what you see (or don’t see) on your app screen, and whether you’re expecting a web dashboard experience on desktop or an app dashboard on your phone. This will help me dig deeper with advanced checks like verifying your inverter’s communication status or possible account setup quirks.

Looking forward to your reply!

The App opens then quickly passes by the login page as if to display graphics of house @ info re solar production but screen is grey. The 2nd page showing the panels with o/P is working fine. Can you help?

Thanks for the extra details! So the mySolarEdge app opens, shows the login page very briefly, then the screen turns grey—except the second page with panel output data works fine. That’s a good clue.

This behavior can sometimes happen due to a minor app glitch or a temporary sync issue with your monitoring account. Here’s a step-by-step approach to try and fix this on your iPhone (iOS 18.6):

1. Force Close and Restart the App:
- Swipe up from the bottom (or double-click the Home button) to open the app switcher.
- Find the mySolarEdge app and swipe it away to close it.
- Reopen the app and check if the grey screen issue persists.

2. Check for App Update:
- Open the App Store.
- Tap your profile icon, scroll down to see if mySolarEdge has an update pending.
- If yes, update it—sometimes this fixes display bugs.

3. Toggle Internet Connection:
- Disable Wi-Fi temporarily and use cellular data, or vice versa.
- This can reset network communication with SolarEdge servers and clear up UI loading issues.

4. Logout and Re-login:
- If the app allows, log out (or clear stored credentials).
- Then log back in fresh, to force token refresh.

5. Reinstall the App:
- Delete the mySolarEdge app completely.
- Restart your iPhone.
- Reinstall the app from the App Store and log in again.

6. Check Inverter Communication:
- Confirm your SolarEdge inverter has no reported communication errors (usually visible via LED lights on the device).
- If the inverter isn’t reporting, that can cause app data to load incompletely.

If after trying these steps the issue remains, it might be worth letting the support team know by emailing [email protected] with details about your phone, OS version, and app behavior. Sometimes server-side issues or rare account bugs cause this grey screen after login1 7.

Could you try these and let me know how it goes? I’m here to help walk through any step if needed! Are you satisfied with this plan to resolve your app display issue?

Hi Henry. I have tried your various suggestions including deleting the App and re-downloading from the App Store. Unfortunately the outcome is exactly the same. A greyed out screen but individual solar panels are displayed with their output on the following page.

Thanks for letting me know that the issue persists even after reinstalling the app. Since the greyed-out screen shows up right after the login page, but you can still access the page with individual panel output, it suggests the app is partially loading data but the main dashboard graphics or summary view is not rendering properly.

Here are some targeted steps based on known cases and support insights for this kind of mySolarEdge app display issue:

1. Verify Inverter Communication and Data Update:
Sometimes the app’s main dashboard fails to load fully if the inverter data isn’t communicating properly or is delayed. Check your inverter's status LED to ensure it shows normal operation without errors. Also, confirm that your SolarEdge monitoring account has been actively receiving data. If you haven’t viewed production data before or the inverter’s communication is spotty, the dashboard may fail to display. You can find support on this here: SolarEdge App Does Not Display Production Data[1].

2. Check for an Account or Server-Side Issue:
At times, SolarEdge servers or your specific monitoring account might experience glitches causing parts of the app to gray out while data partially loads. This can also happen if a new dashboard version is rolling out or if your system's firmware needs an update. Checking SolarEdge’s status pages or contacting support for your account might help.

3. Test the Web Portal:
Log into your SolarEdge monitoring account through a desktop or mobile browser at https://monitor.solaredge.com and verify whether the production dashboard shows up correctly there. If the web portal works fine but the app doesn’t, it points to an app-specific issue.

4. Try a Different Device (If Possible):
Testing login on a different iPhone or an iPad with the same app version could isolate whether the problem is device-specific.

5. Contact SolarEdge Support Directly:
Since you’ve already done reinstall and network toggles, and partial data loads, I recommend contacting the mySolarEdge support team at [email protected] with your device model, iOS version (iOS 18.6), description of the greyed screen issue, and confirmation that panel output shows on the next page. They can check for any back-end or account-specific issues causing this partial dashboard failure.

I understand this is a bit inconvenient, but these steps usually root out the cause. Let me know if you want help testing the web portal login or crafting the support email. Are you satisfied with this plan moving forward?