Hi there! I’m Henry. I see you’re having trouble with the mySolarEdge app not working on your iPhone. To best help you, could you tell me more about what exactly isn’t working? For example, is the app crashing, not loading data, or having trouble connecting?

Meanwhile, I can guide you through some common troubleshooting steps to get started:

1. Force close and restart the app: On your iPhone, swipe up from the bottom and pause (or double-click the Home button if your iPhone has one) to open the app switcher. Then, swipe up on the mySolarEdge app to close it. Reopen it to see if it loads properly.

2. Check your internet connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network.

3. Update the app: Open the App Store, go to your profile, and check if there’s an update available for mySolarEdge. If so, update the app.

4. Reboot your iPhone: Sometimes a fresh start can resolve temporary glitches.

If the app still doesn’t work after that, we can look at verifying your inverter’s connection status, since the app relies on the inverter sending data properly.

Would you like me to walk you through checking inverter communication next or assist with something else? Also, please let me know if you’ve already tried any of these steps.