Hello! I understand that your mySolarEdge app is asking for a username and password after you changed to a new internet provider, and you are unable to connect. Let’s work through this together.

To clarify first:
- Are you trying to log into the mySolarEdge app with a new account username provided by your new internet provider?
- Or is this the same SolarEdge user account you had before, but the connection isn’t working after the internet provider change?
- Have you been able to access the SolarEdge monitoring portal on a web browser with the username and password?
- Also, did you have to reconnect the inverter to a new Wi-Fi network after your provider change?

Once I understand your exact situation, I can guide you better. Typically, when an internet provider changes, you may need to reconnect your inverter to the new Wi-Fi network, and confirm your SolarEdge account credentials within the app.

Meanwhile, here’s a general step-by-step you can try:

1. Confirm your SolarEdge credentials: Make sure the username and password you’re entering in the app are the ones registered for your SolarEdge monitoring system, not just the internet provider’s details.

2. Reconnect inverter to new Wi-Fi: If your inverter was connected to your previous provider’s Wi-Fi, you’ll need to update it to the new Wi-Fi SSID and password. This often requires going to your inverter’s display menu or using the SolarEdge inverter Wi-Fi setup guide.

3. Restart your inverter and router: Power cycle both devices to refresh connections.

4. Log in to the app again: After confirming the inverter is connected to your new Wi-Fi and your credentials are correct, try logging in to the mySolarEdge app.

If you had never logged into the app before, or the system owner changed, sometimes permissions can block access, and you may need admin rights or an invite from the system owner.

Could you please share a bit more about what you have tried so far and the exact message or error you see when logging in? That will help me tailor the next steps for you.

Or is this the same SolarEdge user account you had before, but the connection isn't working after the internet provider change?

Thanks for clarifying you're using the same SolarEdge user account but have connection problems after changing your internet provider. This is a fairly common scenario.

When your broadband provider changes, the Wi-Fi network name (SSID) and password usually change too. Since the SolarEdge inverter communicates via Wi-Fi, it needs to be connected to your new Wi-Fi network to transmit data to the app and portal.

Here's what I'd recommend as the next steps:

1. Update Wi-Fi on the inverter:
Use the inverter’s LCD screen menu or the web portal if accessible to update the Wi-Fi SSID and password to match your new provider’s network. This allows the inverter to reconnect to the internet.

2. Restart devices:
Power cycle (turn off and on) your inverter and your new router to refresh connections.

3. Check inverter network settings:
Confirm via the inverter display or SolarEdge monitoring portal that the inverter shows it’s connected to your Wi-Fi and has internet access.

4. Use the same Wi-Fi name and password (if practical):
Some users avoid issues by setting their new router to use the exact same Wi-Fi SSID and password as the old provider’s router. This way, the inverter reconnects automatically without reconfiguration.

5. Verify app login:
After the inverter connects to the new Wi-Fi, try logging in again with your SolarEdge account credentials.

If reconnection still fails, there may be router settings or compatibility issues—for example, ensure your router broadcasts in 2.4 GHz mode since many inverters do not work on 5 GHz Wi-Fi.

You can also check the troubleshooting insights here for a detailed guide:
Expert SolarEdge Wi-Fi Reconnection Tips

Would you be comfortable checking your inverter’s Wi-Fi settings or should I guide you through how to do that step-by-step?

More clear I changed from Ziggo mail to outlook.com

Thanks for the clarification! You changed your email from Ziggo to Outlook.com and want your mySolarEdge app notifications to now go to your new Outlook email instead of your old Ziggo mail. I can help you update that.

Here’s what to do to transfer your SolarEdge notifications to your new Outlook.com email:

1. Log into your SolarEdge monitoring account on the web at the official portal using your usual username and password.

2. Go to your profile or account settings. Look for sections like “Contact Information,” “Email Settings,” or “Notification Preferences.”

3. Update your email address from your old Ziggo mail to your new Outlook.com email. Make sure to save changes.

4. Check notification settings and confirm the alert preferences are enabled for the new email.

5. You may receive a confirmation or verification email at your Outlook address. Follow any verification steps if prompted.

Once that’s done, new alerts and notifications from your SolarEdge system should come to your Outlook email.

If you don’t see these options or can’t change your email in the app or portal, please let me know, and I can guide you through further steps or contacts to assist.

Are you able to access your SolarEdge account on the web now? If so, I can walk you through exactly where to find the email update options.

Steps to integrate SolarEdge with Outlook.com

Great question! When you say "integrate SolarEdge app with Outlook.com," I assume you're looking to ensure that your SolarEdge system's email notifications, alerts, or data can be sent to or accessed through your Outlook.com account.

Here are step-by-step instructions to achieve email alert notifications from SolarEdge sent to your Outlook.com email:

1. Verify Email Address in SolarEdge Monitoring Portal:
- Log in to your SolarEdge monitoring account at monitor.solaredge.com using your usual credentials.
- Go to your profile or account settings.
- Locate the contact email section and update it to your Outlook.com email address. Save changes.

2. Configure Notification Preferences:
- Within the portal or app, find the 'Alert' or 'Notification' settings.
- Ensure that notifications or alerts are enabled and that they are set to be sent to your updated Outlook.com email.

3. Check Your Outlook.com Spam and Filters:
- Sometimes email alert messages might be filtered to junk or spam folders. Make sure to whitelist or mark SolarEdge emails as safe.

4. Optionally Connect SolarEdge Data via Microsoft Power Automate (advanced):
- If you want to integrate SolarEdge data deeper with Outlook or other Microsoft 365 services, SolarEdge offers a connector in Microsoft Power Automate.
- This lets you create custom automated workflows using SolarEdge system data and Outlook actions (e.g., receiving email alerts, calendar entries, etc.).
- You can explore it here: SolarEdge Connector on Microsoft Learn

If you just want to receive SolarEdge alerts on your new Outlook.com email, updating your email address in the SolarEdge portal and enabling alerts is the main thing. If you want to create automated workflows between SolarEdge and Outlook apps, Power Automate is an option.

Would you like me to walk you through updating the email address and alert preferences in the SolarEdge portal step-by-step? Or, are you interested in setting up more advanced integration through Power Automate?