Hi there! I understand you’re encountering an "attempts exceeded" error when trying to log into the SolarEdge app, and when you try to reset your password, you’re not receiving the reset email with the code. Let’s work through this together to get you back in.

First, can you confirm a couple of things for me?

1. Are you sure the email address you’re entering for the password reset is the same one registered with your SolarEdge account? Sometimes typos or using a different email can cause the reset email not to come through.
2. Have you checked your spam, junk, or promotions folders in your email? Occasionally, email filters trap automated emails like password resets.
3. Are you using the latest version of the SolarEdge app on your Android 10 device? An outdated app can sometimes cause login issues.
4. Have you tried waiting a bit before retrying the reset? Sometimes there’s a temporary lockout after multiple failed attempts, which can block password reset emails temporarily.

Based on what you’ve tried so far, here are some step-by-step suggestions:

1. Double-check your email for the reset link, including spam/junk folders.
2. If you have access to the SolarEdge web monitoring platform via a browser, try resetting your password there directly at https://leads.solaredge.com/advertiser/password/forgot.html.
3. Clear the app cache on your Android device:
- Go to Settings > Apps > SolarEdge app > Storage > Clear Cache.
- Then restart the app and try the login/reset again.
4. Restart your device after clearing cache; sometimes a fresh start helps.
5. If you still don’t receive an email, verify with your email provider that automated emails from SolarEdge aren’t being blocked.
6. If all else fails, try to contact SolarEdge support directly at [email protected] with your account details, explaining the “attempts exceeded” login lock and missing reset email.

Let me know how these steps go or if you want me to help guide you through any of them! Are you able to check your email spam folder right now?

Didnt logout and now cannot login gives attempts exceeded password change doesnt give email with codr

Thanks for confirming the details. Since you didn’t log out and now get the "attempts exceeded" message on login, plus no password reset email arrives, it sounds like your account is temporarily locked due to security reasons after multiple failed login attempts. The fact that you’re not receiving the password reset email may point to an issue with email delivery or filtering on your end.

Here’s what I recommend as the next steps:

1. Wait for about 30 minutes to 1 hour before trying again. The lockout often lifts automatically after a short period.
2. When ready, try the password reset again—make sure you enter your exact registered email address.
3. Check all email folders carefully—especially spam, junk, and any "Promotions" or "Social" tabs if you use Gmail.
4. Ensure your Android device’s date and time settings are correct; sometimes incorrect time settings can affect security token processes.
5. If you don’t receive the email after retrying, consider using a desktop browser to access the SolarEdge password reset page: https://leads.solaredge.com/advertiser/password/forgot.html
6. Check your email settings or spam filters to whitelist emails from @solaredge.com.
7. If these steps don’t resolve the issue, please email SolarEdge support directly at [email protected]. Provide your email address and explain the situation so they can manually assist with unlocking your account.

Let me know if you want additional help with any of these steps, or if the problem continues after trying them. Are you able to wait a bit and try the password reset again now?

Didnt logout and now cannot login gives attempts exceeded password change doesnt give email with codr

Thanks for your patience and for providing those details again. It looks like you’re stuck in a login lockout state because of too many attempts, and the password reset email with the code isn’t arriving. This is a known situation sometimes reported by other users as well.

Here’s a tailored approach you can try based on common resolutions:

1. Wait Before Retrying: The "attempts exceeded" lockout usually automatically lifts after about 30–60 minutes. Trying again too soon can prevent password reset emails from being sent.

2. Use the Web Password Reset: Instead of the app, try resetting your password via the SolarEdge web portal here: https://leads.solaredge.com/advertiser/password/forgot.html. Enter your registered email exactly to trigger the reset.

3. Check Email Filters Thoroughly: Ensure to check not just spam/junk but also any "Promotions," "Updates," or filtered folders your email provider uses. Some users missed reset emails just due to automatic filtering.

4. Whitelist SolarEdge Emails: Add the domain @solaredge.com to your email whitelist or safe sender list to avoid future delivery issues.

5. Clear App Cache & Data: On your Android device (running Android 10), go to Settings > Apps > mySolarEdge > Storage, then tap "Clear Cache" and "Clear Data". Restart the app and try the login/reset again.

6. Confirm Device Time Settings: Make sure your device’s date and time are set to automatic and correct. Incorrect timing can cause security code or token issues.

7. Try Another Network: Sometimes network restrictions (like public Wi-Fi or company firewalls) may block emails or app communication. If possible, try on a different internet connection (e.g., mobile data).

8. Contact SolarEdge Support: If after these steps you still don’t get the email or unlock, the best next step is to email SolarEdge directly at [email protected]. Provide your registered email and describe the "attempts exceeded" lockout and missing email issue so they can manually assist your account unlock.

I found users discussing similar login and email code issues in the SolarEdge community forums and support groups, confirming these steps often help1 2.

Would you like me to help guide you through any of these steps on your Android device right now?