Hi there! I understand your inverter was just replaced, and now your mySolarEdge app is showing only production data but missing consumption, export, and grid information. Let's get that sorted out.

To start, could you tell me:
- Is the installer who replaced the inverter confirmed that the new inverter is fully commissioned and communicating with your monitoring system?
- Do you have consumption CTs (current transformers) installed? These are necessary to measure consumption/export.
- Have you noticed if the app ever showed consumption/export after the replacement or is it missing from day one?
- Are you seeing production data normally without delays or gaps?

This info will help me pinpoint the issue better.

Meanwhile, here’s a typical step-by-step of what to check or try when consumption/export/grid data does not show after inverter replacement:

1. Verify Inverter Communication:
Make sure the new inverter is connected to your network and communicating with the SolarEdge Monitoring Portal. Sometimes reconnecting Wi-Fi or Ethernet and rebooting the inverter can help.

2. Confirm CT Installation and Configuration:
Consumption and export data rely on proper CT installation on the grid and load wiring. If these CTs were removed or are misconfigured during inverter swap, your app won’t show consumption or export. The installer should ensure CTs are correctly installed and configured in the system settings.

3. Check Portal and App Settings:
Log into the SolarEdge Monitoring Portal via browser. Sometimes the portal will show more details or errors related to data feeds that the app may not.

4. Allow Time for Data Sync:
After inverter replacement, data synchronization can take a few hours to a day. Monitor for new data after 24 hours.

5. Firmware and App Updates:
Ensure the inverter firmware is up-to-date and your mySolarEdge app is the latest version.

6. Router and Network Settings:
Sometimes network firewall or router settings prevent full data transmission. Confirm that relevant ports and protocols are enabled per SolarEdge guidelines.

If after these checks consumption/export is still missing, this is often caused by CT misinstallation or inverter not fully commissioned by the installer.

If you want, I can guide you on how to verify CT installation or check your portal data. Also, would you like me to help draft an email to your installer to verify these details?

Let me know your observations so far, and we’ll take it from there! Are you comfortable with these steps?

Installer confirmed its working. It was a replacement, and I used to get consumption before. Updates happen each 15 mins which is normal. portal shows same as app - 0 consumption. please advise how to verify CT installation and help draft an email

Thanks for the details! Since the consumption was showing before replacement, and the installer confirms everything is working, the issue likely points to CT (current transformer) installation or configuration not properly recognized.

Here’s how you can verify the CT installation:

1. Physical Inspection of CT Clamps:
- Locate the CT clamps on your main electrical panel or energy meter. They should be securely clamped around the correct cables—typically the main supply lines feeding your home load, not the solar production lines.
- Ensure none of the CT clamps got loosened, swapped, or removed during the inverter replacement.
- Check the orientation: most CT clamps have an arrow or marking; it must be pointed in the correct direction (usually towards the grid or according to SolarEdge installation instructions).

2. Check CT Wiring at Inverter/Energy Meter:
- Confirm the CT wires are firmly connected to the inverter or external meter ports. Loose wires might cause a zero reading.

3. Verify CT Settings in Monitoring Portal:
- Log into the SolarEdge Monitoring Portal and check the “Site Configuration” or “System Settings.”
- Verify that the system still recognizes the CTs and they are assigned correctly for consumption/export measurements.

4. Look for CT Errors:
- Some inverters or meters provide error messages or logs if CT connection or signal is faulty. Check for any error codes or warnings in the portal or inverter display.

If you prefer, I can also help you draft an email to your installer to double-check these points. Here’s a sample you can send or modify:

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Subject: Follow-up on Inverter Replacement – Consumption Data Not Showing

Hi [Installer’s Name],

Thanks for confirming the inverter replacement is complete and operational. However, I’ve noticed that mySolarEdge monitoring app and portal are showing zero for consumption, export, and grid data, despite normal production readings.

Since the consumption data was showing correctly before the replacement, could you please verify the following to help resolve this:

- Confirm the CT clamps are still correctly installed on the load wiring, securely clamped, oriented properly, and connected firmly to the inverter or meter.
- Check that the CT configuration in the inverter or monitoring system reflects the actual installation (correct number, type, and settings).
- Please review if there are any error messages or warnings related to CTs on the inverter or portal.
- If possible, perform a live test or measurement to verify consumption data is properly recorded.

I appreciate your assistance in ensuring the consumption/export monitoring is restored fully.

Best regards,
[Your Name]

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Would you like me to help with any other details or guidance based on this?

How to check if CT installation for solar is correct?

Great question! To check if the CT installation for your solar system is correct and verify it through the mySolarEdge app, here’s a simple process you can follow:

1. Physical CT Installation Check:
- Open your electrical panel where CT clamps (current transformers) are installed.
- Confirm each CT clamp is securely fastened around the correct cable — usually the main load cables, not solar generation lines.
- Check the direction of the arrow or marking on each CT clamp. It must be oriented correctly, generally pointing toward the grid connection or as per the installation guide. Wrong orientation can cause zero or incorrect readings.
- Make sure the CT wires are firmly connected to the inverter or the external meter input.

2. Using the mySolarEdge App for Verification:
- Open the mySolarEdge app on your Windows device or phone.
- Go to the app menu and select “Inverter Status.”
- Connect the app directly to your inverter by scanning the inverter barcode or connecting via its Wi-Fi.
- Check for any warnings, errors, or status related to CTs or current measurement.
- The app should show live data of production and consumption if CTs are properly installed and recognized.

3. Portal Configuration Check:
- Log into your SolarEdge Monitoring Portal via web browser.
- Navigate to Site or System Settings.
- Double-check that the CTs are detected in the system configuration and assigned properly for consumption/export monitoring.

4. Observe Zero Readings or Errors:
- If consumption/export reads zero constantly, it’s a sign CTs may be misinstalled, disconnected, or misoriented.
- Check for any CT-related error codes, which can sometimes be found in the inverter display or the monitoring portal.

If you want a more visual guide, there are videos online demonstrating SolarEdge CT installations and verification steps to cross-check the physical and software setup.

If you want, I can help you with specific instructions or remote troubleshooting based on what you observe from these steps.

Does this help? Would you like me to walk you through checking your inverter via the app now?

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I can't see any site or system settings in the portal

Thanks for letting me know you can’t find any site or system settings in the mySolarEdge app or portal. That actually makes sense because, for typical system owners, the mySolarEdge app is mostly designed to display monitoring data like production, consumption, and general system status, but it doesn’t expose detailed system configuration options like CT setup or other site settings. Those configuration settings are usually only accessible by the installer or through the SolarEdge Monitoring Portal by users with admin or installer-level access.

Here’s what I suggest:

1. Use the Portal for Detailed Settings:
To verify or adjust CT configuration, you or your installer may need to log into the full SolarEdge Monitoring Portal via a web browser (not just the app). The portal is where system configuration details and CT assignments can be viewed or modified. However, your access level might restrict this.

2. Installer Access:
If you don’t see configuration options on the portal, it’s possible your user account doesn’t have enough permissions. You may need to ask your installer to review or adjust the CT configuration on their installer account, or request administrative permissions from them if appropriate.

3. App Focus:
The mySolarEdge app focuses mainly on presenting real-time and historical system data, not on system administration or settings. So the absence of a “Site” or “System” settings tab in the app is expected behavior for end users.

4. Check Inverter Directly:
You can also connect your phone or Windows device directly to the inverter via Wi-Fi (using the inverter’s SSID) and use the mySolarEdge app to view inverter-specific data, which may display CT or error statuses.

If you want, I can help guide you or your installer on how to access the right portal features or improve your CT data visibility. Or if you’d like, I can assist you in composing a message to your installer requesting a CT configuration review.

Would you like me to help with that?
Also, if you want to try connecting directly to the inverter with the app to check for CT errors or information, I can walk you through that process.

Let me know how you’d like to proceed!

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lets connect directly to the inverter with the app to check for CT errors or information, how to do this

Great! I can guide you through connecting directly to your SolarEdge inverter using the mySolarEdge app to check for CT errors or other status info. Here’s how to do it step-by-step on your Windows device or phone:

1. Make sure your inverter’s Wi-Fi is enabled:
Most SolarEdge inverters broadcast their own Wi-Fi network. Check your inverter's screen or manual to confirm the Wi-Fi SSID name (usually something like "SolarEdge_XXXXXX").

2. Connect your device to the inverter’s Wi-Fi network:
- On your Windows device, go to your Wi-Fi settings and look for the inverter’s Wi-Fi network.
- Connect to it (no internet will be available on this network, but that’s normal).

3. Open the mySolarEdge app:
- Launch the app on your device.
- Tap the menu (three horizontal lines) in the top-left corner.

4. Select “Inverter Communication” or “Inverter Status”:
- In the menu, tap “Inverter Communication” or “Inverter Status.”
- The app will either scan automatically or prompt you to scan the inverter’s barcode (found on the inverter’s label) to connect.

5. View the inverter’s detailed status:
- Once connected, the app will show real-time inverter data, including production, grid info, and potentially CT or meter status.
- Look for any warnings, errors, or CT-related messages in this status screen.

6. Check for CT errors:
- If CTs are misconfigured or disconnected, the inverter status page often shows warnings or error codes indicating a CT issue.
- The absence of consumption or export readings here would also confirm a CT problem.

7. Exit and reconnect your device to your home Wi-Fi:
- After checking, reconnect your device back to your home Wi-Fi to regain internet access.

If you want a more visual walkthrough, the official mySolarEdge app connection is explained in this video guide which might be helpful.

Would you like me to walk you through any of these steps in more detail?