Hi! I understand you're trying to load a video visit on GettingOut Visits, and it’s asking you to install Google, but even after installation, it still won’t work. I’d like to get a bit more info to help you out. When you say “install Google,” do you mean Google Chrome or some Google-related component? Also, are you using the GettingOut Visits through a web browser on your Windows 10 device, or is this happening inside the GettingOut app?

Meanwhile, here are some general steps that might help resolve loading issues with video visits on Windows:

1. Browser choice and update: Since you're on Windows 10 and using WebKit (likely a browser based on that engine), the GettingOut Visits app works best on updated browsers like Google Chrome, Microsoft Edge, or Firefox. If you don’t have Google Chrome, installing it may help.
2. Clear cache and cookies: Sometimes old stored data can block the video from loading properly. Clear your browser cache and cookies, then try again.
3. Check browser permissions: Make sure your browser has permission to access your camera and microphone, as video visits require those.
4. Disable any browser extensions that might interfere, like ad blockers or privacy tools, then retry.
5. Try a different browser temporarily to see if it’s a browser-specific issue.

If this is happening inside a GettingOut Visits app on a non-Android device, please let me know which exact app or platform you’re using since some instructions differ.

Could you share what you’ve tried so far? This will help me skip any steps you've already done and dive deeper if needed.

Are you able to follow these steps, or should we go through them together?