Hi! I understand that when you click on a video call in GettingOut Visits, and you answer it, the app immediately takes you back to the main menu. Let’s get to the bottom of this together.

To start, could you tell me if this happens with every video call or just with certain contacts? Also, are you connected via Wi-Fi or mobile data? Lastly, have you noticed any other app issues or error messages around the same time?

Meanwhile, here are some steps we can try to resolve this:

1. Check App Permissions:
Make sure GettingOut Visits has permission to access your camera and microphone. Without these, starting or answering a video call could fail. On Windows WebKit, check your browser permissions for camera and mic access.

2. Clear Cache and Cookies:
Sometimes stored data can cause glitches. Clear your browser cache and cookies, then restart the browser and try again.

3. Update Your Browser:
Ensure you are using the latest version of WebKit (or compatible browser engine) on Windows 10. Outdated browsers can cause app incompatibilities.

4. Network Stability:
Verify that your internet connection is stable. A weak connection can make video calls drop, causing the app to exit to the main menu.

5. Log Out and Back In:
Sign out of your GettingOut Visits account completely, then log back in to refresh your session.

If these basic steps don’t fix it, we can look deeper into app settings or possible server-side issues. Please try these and let me know if you still see the same behavior.

Are you okay with trying these steps, or do you want me to guide you through any of them?