Hi! Thanks for reaching out about your issue with the GettingOut Visits video call. Just to make sure I understand correctly: when you click on the video call and answer, instead of staying connected, it takes you right back to the main menu, is that right?

A few quick questions to help narrow this down:
- Are you seeing any error messages when this happens?
- Does this happen every time you try a video call, or just occasionally?
- Have you tried restarting your device or the app before?
- Are you on a stable internet connection when you encounter this issue?

While waiting for your answers, here are some initial troubleshooting steps you can try on your Windows device using WebKit browser:

1. Clear browser cache and cookies: Sometimes stale data causes session issues. You can do this in your browser settings under Privacy.

2. Update your browser: Make sure your WebKit browser is using the latest version as older versions may have compatibility issues.

3. Check browser permissions: Confirm that video and microphone permissions for GettingOut Visits are allowed on your browser.

4. Try a different browser: If possible, try accessing the video call feature using another browser like Chrome or Edge on your Windows device to see if the problem is browser-specific.

5. Disable browser extensions: Some extensions can interfere with video call features. Temporarily disable them to rule this out.

If after these steps it still kicks you back to the main menu, it could be related to how the app or service is handling calls—possibly a session timeout or internal disconnect.

Let me know what you notice with these steps and your answers to the questions, and I’ll guide you further!

I'm using the app not a browser

Thanks for clarifying that you are using the GettingOut Visits app rather than a browser. That helps a lot!

Since when you click on a video call, answer it, and then it immediately returns you to the main menu, this sounds like it could be related to the app’s video call session handling or possibly a permissions or app version issue.

Let’s try these troubleshooting steps specifically for the app on your Windows device:

1. Check App Permissions:
- Go to your Windows Settings > Privacy > Camera and Microphone.
- Make sure GettingOut Visits app has permission to access your camera and microphone. Sometimes lack of permission causes the call to fail and fallback to the main menu.

2. Update the App:
- Ensure you have the latest version of the GettingOut Visits app installed. Older app versions can have bugs or compatibility issues. Update from the official source or the app store you used.

3. Force Close and Restart the App:
- Fully close the app (use Task Manager if needed to end the process).
- Restart the app and try the video call again.

4. Check Your Internet Connection:
- A weak or unstable connection could cause the call session to drop and return you to the menu. Try switching networks or rebooting your router to test stability.

5. Reinstall the App:
- If the above don’t help, uninstall and then reinstall the app. This can clear corrupted files or settings causing the issue.

6. Check for Notifications or Pop-ups:
- Sometimes during a call, a notification or pop-up can cause the app to redirect. Close any such interruptions.

If after these steps the problem continues, please let me know if it happens during all video calls or just with specific contacts or times. Also, if the app shows any error message briefly, capturing that would help.

If needed, I can help you reach GettingOut technical support directly via [email protected] for deeper investigation.

Let me know how these steps go! Are you able to try these and share your results?