Hi there! I see you're having trouble accepting a call on GettingOut Visits—the call disappears when you try to accept it. I'd love to help get this sorted out for you.

To start, could you let me know a bit more?
- Are you using the web version or the app?
- Which device and browser (you mentioned WebKit on Windows 10, which helps)?
- Does this happen every time, or was it just a one-time issue?
- Have you noticed any error messages or other odd behavior right before or after the call disappears?

In the meantime, here are a few quick steps we can try:
1. Refresh and restart: Close the browser tab or app fully and reopen it. Sometimes, a simple restart resolves temporary glitches.
2. Check browser permissions: Since you're using WebKit on Windows, ensure your browser has permissions enabled for microphone and camera access. Without those, the call may not connect properly.
3. Clear cache and cookies: Sometimes old data causes issues with loading calls. Clear your browser's cache and cookies, then try again.
4. Try a different browser or device: If this is possible for you, check if the call accepts successfully in a different browser like Chrome or Firefox or on another device.

If you've tried these already or if the problem persists, I can guide you through more advanced checks like network settings, firewall rules, or account verification steps. Just let me know!

Also, if this seems like a service-side issue, there have been occasional reports in forums about the GettingOut app with similar call connection issues, so we may need to confirm that their service is up and running smoothly.

Let me know how it goes and what details you can share!

using the app Uninstallerd and reinstalled it

Thanks for letting me know you’ve already uninstalled and reinstalled the GettingOut Visits app. That’s a great step to refresh the software.

Since reinstalling didn’t resolve the issue where the call disappears when you try to accept it, let’s try a few more things to dig a bit deeper:

1. Check app permissions again: After reinstalling, sometimes the app might not have all the necessary permissions enabled. Go to your Windows settings > Privacy > Camera and Microphone, and make sure GettingOut Visits has access to both.

2. Test your internet connection: A spotty or slow connection can cause calls to drop or fail to accept properly. Run a speed test or try switching from Wi-Fi to a wired connection if possible.

3. Look for app updates: Sometimes issues are fixed with patches. Double-check that there isn’t a newer version of the app you can install.

4. Sign out and back in: Log out of your GettingOut Visits account in the app and log back in to refresh your session.

5. Check for any firewall or antivirus interference: Sometimes security software can block parts of the app from working. Temporarily disable any firewalls or antivirus programs to test if they might be causing the call disappear issue.

If none of these work, it might help to capture any error messages or if the app crashes. Also, could you tell me if this happens immediately when you tap “Accept” or after a brief moment? That might help identify if it’s a network timeout or app crash.

Let me know how these go, and we’ll keep working on a fix! Are you satisfied with these next steps so far?

as soon as I accept the call disappears it was working fine yesterday

Thanks for sharing that detail—it was working fine yesterday, and now the call disappears as soon as you tap “Accept.” That’s a helpful clue.

Since it was working and suddenly stopped, this could be caused by a few things like a recent app update, a temporary service glitch, or a permissions change on your device.

Here’s what I recommend trying next:

1. Restart your device: Sometimes a full restart of your Windows PC can clear any temporary issues and reset app behavior.

2. Check for any recent Windows updates or app updates: Sometimes after an update, settings can change or conflicts can arise. Confirm that GettingOut Visits app is up to date, and if Windows recently updated, see if any settings or permissions were affected.

3. Review permissions again: The GettingOut app needs access to microphone, camera, and possibly location (for 60 minutes after call acceptance per their policy). Double-check Windows privacy settings:
- Go to Settings > Privacy & security > Camera and Microphone, then make sure the GettingOut app is allowed.
- Also check Location permissions just in case.

4. Try logging out and back in: Log out from the app, close the app completely, then reopen and log back in to refresh your session.

5. Check internet connection stability: The call disappearing immediately might be due to network drops. If possible, try a different network or use a wired connection instead of Wi-Fi.

6. If possible, test on a different device or browser: If you have access to another PC or a supported mobile device, see if the problem persists there. This will help determine if the problem is with the app on your current device.

If after these steps the issue remains, it may be worth contacting GettingOut support directly since this could be a backend or account-specific issue. Their customer service number is 1.866.516.0115, or you can email [email protected] for help.

I found the GettingOut Help Center for general guidance if you want to browse as well: GettingOut Help Center

Let me know what you find after these steps, and I’m here to continue helping! Are you satisfied with this suggested next course of action?

I use my phone and the app not windows.

Thanks for clarifying that you use the GettingOut Visits app on your phone rather than Windows. That helps me tailor the troubleshooting better!

Since the call disappears immediately after you tap “Accept” on your mobile app and it was working fine just yesterday, here are some phone-specific steps to try next:

1. Restart your phone: A full restart can often clear temporary glitches with apps.

2. Check app permissions on your phone:
- On iPhone: Go to Settings > GettingOut Visits and make sure Camera, Microphone, and Notifications are enabled.
- On Android: Go to Settings > Apps > GettingOut Visits > Permissions and confirm Camera, Microphone, and any other required permissions are allowed.

3. Ensure app is updated: Go to your app store (Apple App Store or Google Play Store) and check for any updates for GettingOut Visits. Sometimes app bugs get fixed quickly in updates.

4. Clear cache (Android only): If you’re on Android, go to Settings > Apps > GettingOut Visits > Storage > Clear Cache, then try again.

5. Try reinstalling again: Uninstall and reinstall the app once more, making sure you restart the phone before reinstalling.

6. Check your internet connection: Use a strong Wi-Fi or cellular connection; sometimes weak or unstable connections cause call drops.

7. Try video calls at a different time: Occasionally, network or service congestion on GettingOut’s side can cause issues.

If after these steps the call still disappears immediately on accept, the problem may lie with the app service or your account. You can contact GettingOut support directly via their email [email protected] or call 1.866.516.0115. They can check for any account or service issues.

You can download the app or get info here:
- GettingOut Visits iOS on App Store
- GettingOut Visits Android on Google Play

Let me know if you want me to walk you through any of these phone-specific steps! Are you satisfied with this approach for now?