Hi! I understand you'd like to reset the passcode for your RCBC DiskarTech Savings app. Let's get that sorted out for you.

To reset your passcode, here’s what you generally need to do:

1. Open your RCBC DiskarTech Savings app.
2. On the login screen, look for an option like "Forgot Passcode?" or "I-reset ang passcode ko."
3. Tap on that option, and you will be prompted to enter information related to your account, such as your registered mobile number or email.
4. Follow the instructions to verify your identity. This might include receiving a One-Time Password (OTP) via SMS or email.
5. Once verified, you can create a new passcode.

If you don't see the reset option clearly, sometimes apps update their interfaces, so it’s best to also check on their official help pages or contact support through [email protected] for assistance.

Have you already tried accessing the reset option in your app? If yes, what part are you getting stuck on? That way, I can guide you more precisely.

i alredy do that until now no responce

Thanks for letting me know you’ve already tried resetting the passcode but haven’t received any response yet. To clarify, is the lack of response happening within the app (like not receiving the OTP or reset confirmation), or are you waiting for a reply from customer support after reaching out?

Sometimes, app or server delays can cause such issues. The DiskarTech app can occasionally experience response delays, with some users noting that certain actions, including account modifications, might take 2-3 business days to process fully1.

Here’s what I recommend next:

1. Check your SMS and Email: Double-check your phone's SMS inbox and email spam/junk folder for any messages related to OTP or passcode reset.

2. Ensure Network Stability: Confirm your internet connection is stable, as interruptions could delay receiving messages.

3. Try Resetting Again: If it’s been more than a day without any message, try using the passcode reset feature again during off-peak hours.

4. Update the App: Make sure your app version is the latest. Sometimes outdated versions can have bugs affecting notifications.

5. Contact Support Directly: Since this seems like a delay beyond normal, I recommend sending an email to [email protected] explaining the issue and referencing your attempts. They can verify your account status and assist manually.

If you want, I can guide you through checking these steps or help draft a support email. Let me know how you’d like to proceed! Are you seeing any errors when you attempt the reset, or just silence after requesting?

How long does RCBC DiskarTech take to respond?

Great question! Based on experiences shared by some users, RCBC DiskarTech's customer support typically aims to respond within about 48 hours (2 business days). However, there are reports of delays beyond that timeframe, sometimes extending to several days without a response4.

If you’ve already waited for more than 48 hours with no reply regarding your passcode reset, I recommend following up directly with their support email at [email protected], providing details of your issue and your earlier reset attempts.

Since some cases take longer, make sure to also check your email spam or junk folder for any missed messages.

If you want, I can help you draft a clear email to their support team next. Would that be helpful?

reset of passcode

Hi again! To reset your passcode in the RCBC DiskarTech app, here are the specific steps you can follow based on the official guidance:

1. Open your RCBC DiskarTech app and reach the login screen.
2. Look for the option that says "I-reset ang passcode ko" or "Forgot Passcode?" and tap it.
3. Enter the required information about your account as requested (this may include your registered mobile number or email).
4. Choose where you want to receive your One-Time Password (OTP) for verification (usually via SMS or email).
5. After receiving your OTP, input it into the app.
6. Follow prompts to create your new passcode.

If you encounter any issue during these steps, like not receiving the OTP or errors in verification, it may be helpful to update the app to the latest version or check your network connection.

Sometimes, RCBC also suggests using an RCBC ATM machine to change your PIN, but this is generally for ATM card PINs, not the app passcode5 1.

If you still have trouble after trying this, contacting RCBC DiskarTech support directly at [email protected] would be the next best step.

Would you like me to walk you through these steps with your app right now?