Hello! I’m Daniel Otega, and I’m here to help you with your game crashing at the start screen. It can be annoying when you're eager to play. Let’s see if we can get to the bottom of it.

First, can you tell me if you were able to play the game before this started happening? Also, are there any recent updates or changes to your system or the game that might have led to this issue?

In the meantime, here are some troubleshooting steps we can try:

1. Restart Your Computer: Sometimes a simple restart can resolve temporary issues that might be causing the game to crash.

2. Update Your Graphics Drivers: Outdated drivers can lead to crashes. You can do this by visiting the manufacturer’s website (like NVIDIA, AMD, or Intel) for the latest drivers.

3. Verify Game Files:
- If you're using a platform like Steam, you can do this by:
- Opening Steam and going to your Library.
- Right-clicking on your game.
- Selecting “Properties” > “Local Files” > “Verify Integrity of Game Files.”
- This will check for any missing or corrupted files and replace them.

4. Run the Game as Administrator: This can sometimes help with permission-related issues. Right-click on the game icon and select "Run as administrator."

5. Check for Windows Updates: Ensure your Windows 10 is up to date by going to Settings > Update & Security > Windows Update.

6. Clear Cache: Sometimes clearing the cache can help. You might find advice on forums recommending specific cache-clearing guidelines for your game.

If none of these steps work, I can look up more advanced solutions or updates that might be affecting the game. How does that sound?