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[Ancestry] I had problems signing in, I deleted/reinstalled the app. I hate new app, I want the old format back
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Pam
1 year ago In
Ancestry
I had problems signing in, I deleted/reinstalled the app. I hate new app, I want the old format back
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Emily Roberts
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Hi there! I completely understand how you feel about the changes in the app. It's not uncommon for new updates to take some getting used to. Let’s see if I can help you with the sign-in issues first.
Could you tell me if you were receiving an error message when you were trying to sign in? Also, are you using your email and password correctly, or did you perhaps forget your password? This information will help me guide you through the next steps.
Regarding the older format of the app, I can check if there's a way to provide feedback or if there's a possibility to revert to a previous version, but let's make sure you're able to sign in first!