Hi there! I understand you’re having trouble accessing your My Texas Benefits app and also can't use your Lone Star Card at the moment. Let's work through this together.

First, can you tell me if you’re seeing any error messages when you try to log into the app? Also, have you tried any troubleshooting steps so far, like restarting your device or reinstalling the app?

Meanwhile, here’s a basic checklist we can start with to address both issues:

1. Check your internet connection: Make sure your device is connected to the internet, either Wi-Fi or mobile data, and that the connection is stable.
2. Restart your device: Sometimes, a simple restart can resolve app access problems.
3. Update the app: If you are using the My Texas Benefits app, ensure it’s updated to the latest version in your app store.
4. Clear app cache/data: On some devices, clearing the app’s cache or data can fix login issues.
5. Reset your password: If you suspect a login issue, try resetting your password on the app or the website.

Regarding your Lone Star Card, if you are unable to use it and there might be an issue like a lock or freeze (sometimes due to multiple incorrect PIN entries or suspected fraud), it’s best to call the Lone Star Card Help Desk directly at 1-800-777-7328. They can check your account status, help unlock the card if needed, or issue a replacement if your card was lost or damaged.

If you’d like, I can guide you through resetting your password or checking app settings in more detail. Just let me know! Also, if these steps don’t help, I can assist with the next steps for you.

Are you seeing any specific error messages or problems when trying to access the app?

I am just told system is unavailable. I tried to uninstall and reinstall to no avail.

Thank you for letting me know about the "system is unavailable" message despite reinstalling the app. This gives me a clearer picture.

It sounds like the problem may be on the system’s side rather than your device or app installation. Occasionally, the Your Texas Benefits website and app undergo maintenance or experience temporary outages where the system is intentionally offline or unexpectedly unavailable.

Here’s what we can do next:

1. Check for Scheduled Maintenance or Outages:
The Your Texas Benefits platform sometimes has scheduled maintenance windows during which the system is unavailable. This typically happens Sunday mornings or specific announced times. You can check the official downtime page for notices: Your Texas Benefits Downtime Page. If the system is down for maintenance, access will be restored once maintenance ends.

2. Try Accessing the Site via Browser:
Sometimes the mobile app may have trouble connecting when the website is up or vice versa. Since you’re using a Windows device with WebKit, try visiting the Your Texas Benefits website directly through your web browser at https://yourtexasbenefits.com to see if you can log in there.

3. Clear Browser Cache and Cookies:
If accessing via browser, clearing your browser’s cache and cookies can sometimes fix connection issues.

4. Contact Support if Issue Persists:
If the system does not come back online or you see no maintenance alerts and the issue persists over several hours or days, I recommend contacting Your Texas Benefits support directly at 2-1-1 or their support email: [email protected]. They can provide account-specific guidance and confirm if there is an ongoing system-wide issue.

Since you mentioned having trouble with your Lone Star Card as well, if you still cannot use it, please call the card helpline at 1-800-777-7328 to check your card status and get help.

For now, I suggest trying these steps, especially checking the downtime page and accessing the site via your browser. Let me know if you want me to guide you through any of these steps or need further assistance!

Are you able to try logging in on your browser right now?

Steps to fix Your Texas Benefits login problems

Thanks for asking about the steps to fix Your Texas Benefits login problems. Here’s a straightforward guide to help you get back in:

1. Check System Status
- Sometimes the system may be down for maintenance or unexpected outages. You can check for scheduled downtime or maintenance notices on the Your Texas Benefits website or try logging in at a later time.

2. Use a Supported Browser
- Since you are on Windows with a WebKit browser, make sure you are using an updated browser like Microsoft Edge, Google Chrome, or Firefox, as some older browsers can cause login issues.

3. Clear Browser Cache and Cookies
- On your browser, clear the cache and cookies to remove any old or corrupted data that might block your login.

4. Try a Different Device or Browser
- If possible, try logging in on a different device or browser to rule out device-specific issues.

5. Reset Your Password
- If you think the password might be incorrect, use the “Forgot Password?” link on the login page to reset it. If you cannot reset it online, you can call 2-1-1 or 1-877-541-7905 (then press 2) for assistance.

6. Check for Errors on the Login Page
- Make sure all required fields are filled and correct when logging in — errors on the login form can prevent access.

7. Disable Browser Extensions or Security Software Temporarily
- Sometimes browser add-ons or security settings interfere with website logins. Temporarily disabling them can help identify if this is the issue.

If after these steps you still cannot log in, you can contact Your Texas Benefits support for more personalized help:
- Call 2-1-1 or 1-877-541-7905 (select your language, then option 2)
- Email: [email protected]

You can find more detailed help at their Help Center here:
Your Texas Benefits Help Center

Let me know if you’d like me to guide you through any of these steps! Are you currently able to access the login page on your browser?