Hi there! I understand you're having trouble confirming your identity when trying to check the status of your Your Texas Benefits application—every time you click "confirm your identity," you see an error message saying the system can't confirm your identity.

To help you better, could you please let me know:
- Are you using the website or the mobile app to check your status?
- Have you recently updated any personal information like your address or phone number in your account?
- Have you tried this on a different device or browser to see if the problem persists?

Meanwhile, here are some step-by-step suggestions that often resolve this type of issue:

1. Double-check your login credentials. Make sure your username and password are correct, especially if you recently changed them. You can also try resetting your password just in case.
2. Clear your browser cache and cookies if you're on Safari or any browser on your iPhone. Sometimes stored data can interfere with identity confirmation.
3. Make sure your device’s date and time settings are set to automatic. Incorrect time settings can affect secure connections.
4. Use the latest version of your operating system and browser. You mentioned your iPhone is on iOS 18.4.1, so that’s updated, but sometimes apps need a fresh reinstall if using the Your Texas Benefits app.
5. Try a different network connection. Switch from Wi-Fi to cellular data or vice versa to rule out network restrictions.

If these steps don’t help, it might be related to a system or account-specific issue that requires verification by a Your Texas Benefits representative. You can call their support line at 2-1-1 or 877-541-7905 (after choosing your language, press 2) for direct help with identity confirmation on your account. They can assist you in resolving the matter securely1.

Please let me know if you want me to guide you through any of these steps or if you’ve tried some already! Are you satisfied with this initial direction?

I’ve tried on web and app , get the same message. Will try some of the other suggestions

Thanks for letting me know you’ve tried both the web and app with the same issue. Since the problem is consistent across different platforms, let’s take a closer look at some less obvious causes:

1. Try restarting your iPhone fully and then open the Your Texas Benefits app or website again. Sometimes a fresh start helps clear temporary glitches.
2. Clear Safari's browsing data: Go to Settings > Safari > Clear History and Website Data. This helps if cached data is causing the issue on the web.
3. Since you’re on iOS 18.4.1, make sure the app is updated to the latest version from the App Store. If it is, try deleting and reinstalling it.
4. Check your account information: Make sure the personal info you enter for identity confirmation (like SSN, date of birth) exactly matches what you submitted in your application. Even small typos can cause verification failure.
5. If you have access to a computer, try logging in on a different browser there (like Chrome or Firefox) to isolate whether the device or network might be a factor.
6. Lastly, Your Texas Benefits systems sometimes experience temporary outages or maintenance periods. You can check for any reported issues here: Downdetector Your Texas Benefits to see if others are facing the same issue.

If none of these work, the identity confirmation process might be disabled or locked on your account for security reasons. In that case, you would need to contact Your Texas Benefits directly to verify your identity and unlock your account. You can email them at [email protected] or call 2-1-1 or 877-541-7905 for further assistance.

Would you like help going through any of these steps? Are you satisfied with this plan?