Hi there! I see you're encountering an error when trying to reset your password on the Texas Benefits app. I want to help you get this sorted out quickly. To start, could you tell me a bit more about the error? For example:

- Is there a specific error message you see?
- At what step does the error occur? (e.g., entering your username, receiving the reset code, etc.)
- Have you tried resetting the password through the website on your Mac as an alternative?

With a bit more detail, I can guide you through some straightforward troubleshooting steps tailored for your Mac (OS X 10.15.7). Let me know!

Entering my new password

Thanks for letting me know the error comes up when you enter your new password. Let’s go over some important points and steps for updating or entering a new password on Your Texas Benefits, especially on your Mac running OS X 10.15.7:

1. Password Requirements:
Make sure your new password meets the site's criteria—usually a mix of uppercase, lowercase, numbers, and special characters. Sometimes errors happen if it’s too short or lacking complexity.

2. Step-by-Step Password Reset Process:
- Go to the YourTexasBenefits.com login page on your Mac.
- Click the “Forgot your password?” link.
- You'll be prompted to enter your username or email.
- Choose your contact method (email or text) for receiving a reset code. For security, this step is mandatory.
- Enter the code you receive to access the password reset screen.
- Enter your new password carefully (pay attention to capitalization and characters).
- Confirm the new password and submit.

3. Troubleshooting the Error:
- Double-check that your passwords in both fields match exactly.
- Clear your browser cache or try using a different browser like Safari or Chrome on your Mac.
- Disable any browser extensions or password managers temporarily as they might interfere.
- Ensure your Mac’s system date and time are correct as that can sometimes impact secure connections.

If after these steps you still get an error, it might be linked to temporary site issues or account-specific problems. In that case:
- Try again after some time.
- Or, contact Your Texas Benefits support at [email protected] for direct assistance.

Would you like me to guide you through clearing your browser cache or trying these steps on a different browser? Or do you see a specific message when the error happens? That info will help me assist better!

Here's more info about resetting the password from Texas Health and Human Services:
Reset Password Instructions PDF