If you're experiencing difficulties submitting your application through both the Your Texas Benefits app and website, follow these steps to troubleshoot and find a solution:

1. Check for Resolution of Known Issues:
Verify if there are any current technical issues with the Your Texas Benefits website. Sometimes, the site undergoes maintenance which could hinder your ability to apply. Visit forums or platforms where users discuss issues (e.g., Reddit) to see if others are experiencing similar problems - learn more.

2. Clear Your Cache and Cookies:
Sometimes, accumulated cache and cookies can cause issues with website functionality. Clear your browser's cache and cookies, or try accessing the website from a different browser or device to see if that resolves the issue.

3. Use the Mobile App:
If the website is unresponsive, switch to the Your Texas Benefits mobile application. Ensure that the app is updated to the latest version, as updates often fix bugs and improve performance.

4. Direct Application Method:
If you're still unsuccessful, consider applying through alternative methods. You can call the Texas Health and Human Services at 2-1-1 or 1-877-541-7905 to apply over the phone. After selecting a language, press 2 to speak with an operator - learn more.

5. Review Application Status:
Check if your application is still active. If you initiated but didn’t complete your application within 60 days, it may have been deleted, which will require you to start a new application - learn more.

6. Contact Support:
If problems persist, directly contact support for assistance. You can reach Texas Health and Human Services at the contact number provided above. They can guide you through the application process or address any technical issues you might be experiencing - learn more.

By following these steps, you should be able to effectively address the issues you're facing with the Your Texas Benefits application.