[Hi.AI] I go into the app and it crashes immediately.

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Mirore
1 year ago In Hi.AI
I go into the app and it crashes immediately.

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Emily Roberts

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1 year ago

Hi there! I'm sorry to hear that the app is crashing as soon as you open it. That can definitely be frustrating. Let’s see if we can sort this out together.

First, can you tell me if this is happening with just one specific app, or is it happening with multiple apps? Also, have you recently updated your apps or the operating system?

In the meantime, here are a few steps we can try that might help:

1. Restart your device: Sometimes, a simple restart can resolve temporary issues.

2. Clear the app cache: To do this,
- Go to Settings on your device.
- Scroll down and tap on Apps.
- Find the app that is crashing and tap on it.
- Select Storage, then tap on Clear Cache.

3. Check for any app updates: Make sure that the app has the latest version installed. You can do this by going to the Google Play Store, searching for the app, and seeing if there’s an update available.

4. Clear app data: If clearing the cache doesn’t help, try clearing the app data. This will reset the app, so you may need to log in again afterward:
- Follow the same steps as above, but instead of clearing the cache, tap on Clear Data.

5. Free up storage: If your device is running low on storage, it can sometimes cause apps to crash. Check your storage in Settings under Storage and see if you have enough space.

After trying these steps, let me know if the issue persists!

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