[Litmatch] How to fix too many account my litmatch app

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Jimmuel Luzano
11 months ago In Litmatch
How to fix too many account my litmatch app

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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11 months ago

Hi there! I see you're running into the "too many accounts" error on your Litmatch app. That usually happens when the app detects multiple accounts registered from the same device or with the same credentials. To get started, could you tell me a bit more about how many accounts you've created on this device or if you've been switching between multiple accounts frequently?

In the meantime, here's a step-by-step way to try resolving this:

1. Clear App Data and Cache
- On your Android device, go to Settings > Apps > Litmatch.
- Tap on Storage.
- Clear Cache and Clear Data.
This resets the app’s stored info and can sometimes remove account limits linked to the stored data.

2. Uninstall and Reinstall the App
- Uninstall Litmatch from your device.
- Restart your device.
- Reinstall Litmatch fresh from the Google Play Store.
This ensures all old account data is wiped, giving you a fresh start.

3. Use New Credentials to Register
- When you open the app after reinstalling, try registering with new login credentials (email or phone number) that haven’t been used on Litmatch before.

4. Avoid Creating Multiple Accounts on the Same Device
- Litmatch limits the number of registered accounts from one device to prevent misuse. If you need extra accounts, consider using another device or wait some time before attempting new registrations.

If you’ve already tried these or still see the error after these steps, please let me know. There may be some deeper account or device registration limits in place that we might need to check.

Are you able to try these steps and let me know how it goes? I’m here to help get you back to connecting with friends on Litmatch.

Here's a helpful video guide similar to these steps for visual aid if you'd like to see it in action9.

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